Sales Associate
Job Location:
Madison, OH - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Cardinal Home Center provides comprehensive solutions to builders contractors and homeowners utilizing expertise inspiration and top industry building supplies. We are a local fourth-generation family-owned business with over 30 years in the lumber and building supply industry. Our customers have come to depend on the helpful advice our friendly associates provide. We offer competitive pay and benefits in a flexible family-oriented work environment.
See What Its Like to Work at Cardinal! ->
Cardinal Home Center has an immediate need for a qualified Sales Associate to join our Madison sales team. The Sales Associate provides high-level customer service in order to sell products and promote the Cardinal brand. The Sales Associate processes transactions at the sales counter for both in-store and phone-in customers via the Spruce POS system and answers customer questions and assists customers with purchases as needed.
Essential Duties and Responsibilities
- Sell products and services utilizing appropriate knowledge techniques and expertise.
- Assist in-store customers by answering their questions and processing their payments.
- Assist phone-in customers by answering their questions and processing their payments.
- Provide quotes to customers for materials and/or services and follow up as necessary to complete transactions.
- Assist web (on-line) customers by contacting them in a timely manner and answering their questions placing orders and processingpayment.
- Assist e-commerce customers by contacting them according to established SOP and providing Sales support.
- Assist customers by escorting them to the appropriate products within the store.
- Place custom orders for windows doors and other materials as directed by store manager or assistant manager.
- Follow Special Order SOP in order to process appropriately.
- Track customer orders to ensure products are picked upaccording to established timeline.
- Process returns and refunds per company policy.
- Utilize suggestive selling techniques to achieve appropriate customer satisfaction and business improvement.
- Communicate with Yard Sales Floor Paint and Corporate personnel as necessary in order to maintain positive customer experience and relations.
- Utilize the Spruce system to view inventory and process transactions.
- Maintain customer contact for open orders until the order isprocessed or closed.
- Follow all other SOPs and guidelines pertaining to discounts and other related job functions as directed by the Store Manager or Assistant Manager.
- Attend supplier learning courses plant tours and sales meetings on occasion to increase product knowledge.
Required Knowledge Skills and Abilities:
- Must be safety conscious and this must be shown on the job.
- Must be able to work without close supervision.
- Must have product knowledge.
- Must work closely with the yard on customer orders and feedback.
- Excellent verbal communication skills required.
- Excellent active listening skills required.
- Must be willing to work flexible hours including Saturdays as needed.
Education and Experience:
- High school diploma or equivalent.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Paid holidays
- Paid-time-off
- Employee Discount
Drug free workplace
Equal Opportunity Employer
Thank you for your application!
Required Experience:
IC
About Company
Building Supplies Cardinal Home Center - Your ideal resource for quality brands, home improvement products, and expertise
