Sales Appointment Coordinator

Copeland Toyota Brockton MA

Copeland Toyota is a family-owned dealership proudly serving the Brockton community for over 50 years. With a 200 vehicle inventory and over 500 internet and phone leads per month we are expanding our Business Development Center and looking to add motivated reliable and coachable professionals to our team.

This is a structured fast-paced appointment-setting role in a high-volume automotive environment. If you are someone who enjoys staying busy communicating with customers and being rewarded for both effort and results this opportunity can be highly rewarding.

We are seeking individuals who are consistent accountable and comfortable working in a performance-based environment where daily activity and results are measured.

• $20/hour base pay
• Weekly performance bonuses
• $10 per appointment that shows
• $20 additional bonus per vehicle sold from your appointment
• Total earning potential per show-and-sold opportunity: $30

Estimated first-year earnings: $60000$75000 for consistent performers

This role rewards execution consistency self-management discipline and effort.

You will work a steady flow of real customers actively shopping for vehicles:

• Approximately 500 internet and phone leads per month
• Existing dealership customers
• Service customers considering upgrades
• Prior showroom traffic and follow-up opportunities

There is no cold calling list. However success requires strong outbound follow-up and consistent communication.

This is a high-activity structured role where consistency is essential:

• 80100 combined inbound and outbound calls daily
• Appointment setting with clear daily targets
• CRM updates and disciplined follow-up
• Fast response to internet leads
• Working within proven scripts and processes

Candidates who prefer low structure or limited phone activity will not succeed in this role.

Successful team members typically demonstrate:

• Strong communication skills and phone confidence
• Consistency even with customer follow-up delays
• Strong attention to detail and organization
• Comfort working in a performance-driven environment
• Desire to build long-term income based on results

• Family-owned dealership with over 50 years in business
• Newly renovated Business Development Center
• High lead volume with real buying intent
• Structured training and clear expectations
• Leadership focused on coaching and performance development
• Advancement opportunities for consistent performers

We operate on structured schedules with limited flexibility:

Option 1:
Monday Wednesday Thursday: 10:00 AM 7:00 PM (1-hour unpaid break)
Tuesday: Off
Friday and Saturday: 8:30 AM 5:00 PM (30-minute unpaid break)

Option 2:
MondayThursday: 10:00 AM 7:00 PM (1-hour unpaid break)
Friday: 9:00 AM 6:00 PM (1-hour unpaid break)
Saturday and Sunday: Off

Option 3:
Monday: Off
TuesdayThursday: 10:00 AM 7:00 PM (1-hour unpaid break)
Friday: 9:00 AM 6:00 PM (1-hour unpaid break)
Saturday: 8:30 AM 5:00 PM (30-minute unpaid break)
Sunday: Off

• Handle inbound internet and phone inquiries promptly and professionally
• Conduct outbound follow-up with active and past customers
• Set qualified show-ready sales appointments
• Maintain accurate CRM records and follow-up discipline
• Communicate clearly and consistently on every interaction

• Strong verbal communication and phone confidence
• Ability to work in a structured metrics-driven environment
• Basic computer and CRM proficiency
• Reliable attendance and strong work ethic
• Coachable mindset and willingness to follow process
• Valid drivers license and reliable transportation
• Must pass background check and drug screening

Bilingual candidates (Haitian Creole Spanish or Portuguese) are strongly encouraged to apply.

• Health Insurance (Imagine360)
• Blue Cross Dental Coverage
• 401(k) with company match
• Group Life Insurance
• Paid vacation PTO and holidays
• Employee vehicle purchase specials