Sales and Guest Experience Manager

Location: Altitude Trampoline Park Franklin MA

Job Type: Full-Time

Reports To: Owner

About the Role

Altitude Trampoline Park in Franklin MA is looking for a Sales and Guest Experience Manager- a natural people-person who thrives on making customers and employees feel genuinely welcomed valued and excited to come back. This role blends day-to-day park leadership with a core focus on community outreach sales and event bookings - driving birthday parties group events school field trips fundraisers and corporate outings that keep our courts full and our community connected.

If you love people love a fast-paced environment and know how to turn first-time visitors into regulars regulars into your best word-of-mouth marketers and community connections into new bookings we want to meet you.

What Youll Do

Community Engagement & Business Development (Core Function)

• Proactively build relationships with local schools sports leagues scout troops daycares churches and community organizations to drive field trips and group visits
• Develop and manage a birthday party and group event sales pipeline from first inquiry to booking to follow-up
• Organize and promote fundraiser nights school spirit nights and charity partnerships
• Represent Altitude Franklin at local events chamber of commerce functions and community fairs
• Build partnerships with local businesses for cross-promotions and corporate team-building events
• Track outreach efforts and event bookings; hit monthly sales/booking targets
• Manage organic social media engagement and respond to community inquiries and reviews with a personal touch

Guest & Team Culture

• Create a warm high-energy welcoming atmosphere for every guest every visit
• Build a positive motivated team culture that makes employees want to show up and stay
• Handle guest concerns with empathy and confidence turning problems into loyalty
• Lead by example on the floor - visible approachable and hands-on

Operations & Leadership

• Oversee daily park operations staffing and scheduling
• Recruit train and coach a team of court monitors and front-desk staff
• Ensure safety protocols cleanliness and guest service standards are consistently met

What Were Looking For

• A natural relationship-builder - someone who lights up a room and makes people feel heard
• Proven experience and success in sales business development or community outreach (event venues hospitality fitness youth sports or entertainment industries a plus)
• Prior management or supervisory experience ideally in a customer-facing business
• Excellent verbal and written communication skills
• Highly organized with the ability to juggle sales outreach event logistics and daily operations - comfortable pitching a fundraiser to a school in the morning and coaching a 16-year-old employee in the afternoon
• Comfortable with public speaking and representing the brand in the community
• Positive high-energy solutions-oriented attitude
• Flexible availability including evenings/weekends for events and peak park hours

Nice to Have

• Existing local network in Franklin/Metro West MA communities schools or youth organizations
• Experience with party/event booking software or CRM tools
• Background in FEC (Family Entertainment Center) gym fitness or youth activity management

Why Join Altitude Trampoline Park Franklin

• Be the face of a fun high-energy brand in the community
• Real ownership over growing group events parties and fundraiser partnerships
• Leadership role with room to shape culture and drive measurable business impact

Required Experience:

Manager