Sales and Enrollment Manager

Sales and Enrollment Manager

Location: Mercy Life of MA - West Springfield MA

Status: Full Time Onsite

Shift: Mon Fri 8 am to 430 pm

Pay Range: $39.80-$49.75/hr

Position Purpose:

Lead and manage the Sales and Enrollment team to support PACEs growth goals. Drive community outreach build partnerships and ensure enrollment targets are met. Oversee accurate tracking of referrals in CRM and other platforms. Collaborate with leadership to execute marketing and growth strategies

What you will do:

• Report data updates and project progress to the VP of Sales & Enrollment and leadership.

• Lead coach and train the Sales & Enrollment team; handle complex cases and oversee enrollment accuracy.

• Support Community Liaisons in creating and reviewing sales plans to meet growth goals.

• Ensure team meets key performance indicators (KPIs) for calls visits referrals and enrollments.

• Conduct performance evaluations hire and onboard new team members.

• Hold monthly team meetings and regular one-on-ones to support team development and performance.

• Plan and lead outreach events open houses and sales presentations to referral sources.

• Collect monitor and report enrollment data to meet regulatory and internal requirements.

• Submit marketing materials for approval and ensure current enrollment agreements are used.

• Supervise direct reports and ensure compliance with state-specific enrollment processes.

• Maintain confidentiality of participant data and build strong community and agency relationships.

• Support quality improvement and regulatory compliance across PACE operations.

• Serve on internal committees and assist with mandatory training and education efforts.

Minimum Qualifications:

• Bachelors degree in related field or a combination of education and sales management experience may be acceptable.

• Minimum (3) years of sales experience in healthcare.

• Strong leadership and consensus building skills needed; project management skills including effective PR and external relations skills.

• Active current drivers license and insured vehicle is required.

• Experience in training coaching and motivating sales team members and improving effectiveness. Proven ability to develop and implement a strategic sales plan. Evidence of achieving sales goals.

• Comprehensive to expert proficiency with Microsoft product suite (MS Word Excel Power Point etc.); basic knowledge and experience with electronic mail and calendaring system. Ability to use other software as required to perform the essential functions of the job.

• Must manage conflict well have high decision-making quality and flexibility to adapt to ongoing change.

• Possess interpersonal skills to drive collaboration. Ability and skills to plan organize develop implement and interpret programs goals objectives policies and procedures of the organization in line with our mission vision and philosophy.

Position Highlights and Benefits:

• Comprehensive benefit including 1st Day medical coverage dental vision paid time off 403B and educational assistance.

• Access to daily pay and employee referral incentives.

• Supportive environment with a patient-centered focus.

• Opportunities for professional development.

Ministry/Facility Information

Trinity Health PACE provides high-quality care to seniors in the communities we serve. Our interdisciplinary team offers comprehensive services allowing seniors to remain independent at home. We are guided by core values of reverence commitment safety justice stewardship and integrity.

Apply now!

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.