SaaS Platform Administrator

Koniag IT Systems LLC a Koniag Government Services company is seeking a SaaS Platform Administrator to support KITS and our government customer Washington DC. The position is hybrid requires 2 days onsite. This position requires the candidate to be able to obtain a Public offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and SaaS Platform Administrator is responsible for the administration configuration operations and sustainment of CLIENTs portfolio of Software-as-a-Service platforms cloud-based productivity tools and subscription-based enterprise applications. This individual serves as the dedicated technical administrator for CLIENTs SaaS platform portfolio ensuring that SaaS applications are properly configured securely administered reliably available and aligned with CLIENTs security compliance and data governance role is focused specifically on SaaS platform administration and operations the technical discipline of managing cloud-based application platforms administering user access and licensing maintaining security configurations coordinating vendor relationships and ensuring that SaaS platforms integrate effectively with CLIENTs enterprise identity and security infrastructure. The SaaS Platform Administrator works across a broad portfolio of SaaS applications bringing consistent administrative discipline security awareness and operational rigor to every platform in CLIENTs SaaS individual must demonstrate solid technical proficiency across SaaS platform administration enterprise identity integration license management and Federal SaaS security requirements with the ability to independently manage routine and moderately complex SaaS administration tasks and escalate complex issues to the Senior Application Operations Engineer or Applications & Integration Lead as Responsibilities:SaaS Platform Administration & Operations:Administer and maintain CLIENTs portfolio of SaaS platforms cloud-based productivity tools and subscription-based enterprise applicationsManage SaaS platform configurations including security settings feature enablement integration configurations and platform governance controlsMonitor SaaS platform health performance and availability using vendor-provided dashboards and Government monitoring tools escalating issues as appropriateExecute routine and moderately complex SaaS platform configuration changes in accordance with ITIL 4 change management practicesCoordinate with SaaS vendors on support cases platform updates service issues and escalationsMaintain accurate and current SaaS platform documentation including configuration records integration settings and operational proceduresSupport SaaS platform onboarding and offboarding activities including technical configuration integration setup and decommissioningSaaS Security Configuration & Compliance:Administer and maintain SaaS platform security configurations aligned with FISMA NIST SP 800-53 FedRAMP and CLIENT cybersecurity policiesConfigure and maintain SaaS platform security controls including multi-factor authentication enforcement conditional access integration data loss prevention settings and audit loggingEnsure SaaS platforms are configured in accordance with FedRAMP authorization boundaries and CLIENT data governance requirementsSupport Zero Trust Architecture implementation across SaaS platforms in coordination with the Microsoft Infrastructure and Network teamsApply least-privilege and separation-of-duties principles to all SaaS platform access configurations and administrative rolesConduct periodic SaaS platform security configuration reviews and remediate findings in coordination with the Senior Application Operations EngineerMaintain accurate SaaS platform security configuration documentation and audit evidence recordsSaaS Identity Integration & SSO Administration:Administer and maintain single sign-on (SSO) configurations for CLIENTs SaaS platform portfolio including SAML OAuth 2.0 and OpenID Connect integrations with Microsoft Entra and OktaCoordinate with the Microsoft Infrastructure Administrator (Senior) on Entra enterprise application registrations conditional access policies and automated provisioning configurationsTroubleshoot and resolve SSO and identity federation issues for SaaS platforms escalating complex issues to the Senior Application Operations Engineer as appropriateMaintain accurate SSO configuration documentation including application registration records SAML metadata and integration settingsSupport implementation of automated user provisioning and deprovisioning (SCIM) integrations for SaaS platformsCoordinate with SaaS vendors on identity integration requirements updates and troubleshootingSaaS Vendor Management & Coordination:Serve as the primary technical point of contact for SaaS vendor support cases and service escalationsCoordinate with SaaS vendors on platform updates feature releases security patches and maintenance windowsReview vendor release notes and platform update documentation assessing impact to CLIENTs SaaS configurations and communicating relevant changes to the Applications & Integration LeadSupport SaaS contract renewal activities by providing accurate utilization data license counts and technical assessment information to the Asset / Financial Management teamMaintain accurate vendor contact records support case logs and vendor communication documentationCoordinate vendor-required configuration changes and platform migrations in accordance with ITIL 4 change management practicesSaaS Data Governance & Compliance:Ensure SaaS platform data governance configurations align with CLIENT data classification handling and retention requirementsConfigure and maintain data loss prevention (DLP) policies data retention settings and export controls for SaaS platforms as applicableSupport implementation of SaaS platform audit logging and monitoring configurations that meet FISMA and CLIENT audit requirementsCoordinate with the Microsoft Infrastructure team on Microsoft Purview integration for SaaS platform data governanceMaintain accurate SaaS platform data governance documentation including retention policies DLP configurations and audit log recordsSupport eDiscovery and data retrieval requests involving SaaS platform data in coordination with the Applications & Integration Lead and Government stakeholdersSaaS Platform Monitoring & Incident Management:Monitor SaaS platform health availability and performance using vendor dashboards Government monitoring tools and integrated alertingDetect and triage SaaS platform incidents executing initial resolution steps for routine issues and escalating complex incidents to the Senior Application Operations Engineer or Applications & Integration LeadManage SaaS platform incident records in the Government ITSM platform ensuring accurate complete and timely documentationCoordinate with SaaS vendors on active platform incidents service outages and degraded performance eventsDevelop and maintain SaaS platform incident response runbooks and escalation proceduresContribute to SaaS platform incident trend analysis and reporting in coordination with the Applications & Integration LeadSaaS Platform Reporting & Analytics:Generate routine SaaS platform health availability license utilization and user adoption reports for review by the Applications & Integration LeadMaintain accurate SaaS platform metrics data in the Government ITSM platform and reporting dashboardsContribute SaaS platform data to Sprint metrics reporting monthly performance dashboards and Sprint Review demonstrationsIdentify trends in SaaS platform usage license utilization and incident data communicating findings to the Applications & Integration LeadSupport development and maintenance of SaaS platform reporting templates and dashboard configurationsProvide accurate SaaS platform data to support IT financial management and cost visibility activitiesRequired Qualifications:Experience:Minimum 35 years of hands-on SaaS platform administration and operations experience in an enterprise environmentDemonstrated experience administering multiple SaaS platforms in a Federal or comparable enterprise environment. Salesforce Mulesoft Snowflake Atlassian Jira/Confluence experience with SaaS identity integration including SSO configuration using SAML OAuth 2.0 and OpenID ConnectExperience with Microsoft Entra or Okta enterprise application administration and automated provisioningDemonstrated experience managing SaaS license administration and utilization tracking at enterprise scaleExperience with SaaS security configuration and FedRAMP-authorized platform administrationTechnical Expertise:Solid proficiency in:SaaS platform administration configuration and operationsEnterprise SSO configuration (SAML OAuth 2.0 OpenID Connect)Microsoft Entra enterprise application administration and automated provisioning (SCIM)Okta application administration and identity integrationSaaS license management and utilization trackingSaaS security configuration and FedRAMP compliance administrationUser access provisioning deprovisioning and access review processesSaaS platform incident triage and vendor coordinationITSM platforms and ticketing workflows (e.g. ServiceNow)Working knowledge of:Microsoft 365 administration and integration with SaaS platformsMicrosoft Purview DLP and data governance integration with SaaS platformsFedRAMP requirements for SaaS platform administrationZero Trust Architecture principles as applied to SaaS access managementNIST SP 800-53 security controls for SaaS platformsSaaS data governance retention and audit logging requirementsREST API concepts relevant to SaaS platform integration and administrationITIL 4 change incident and service request management practicesAdditional preferred certifications:Okta Certified AdministratorMicrosoft Certified: Azure Fundamentals (AZ-900)AWS Cloud PractitionerOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352