RTLS Service Technician

An Amazing Career Opportunity foraRTLS Service Technician!!

Location: Atlanta GA

Job ID: 49409

The RTLS Service Technician- HID Technologies is responsible for installing commissioning servicing multiple RTLS healthcare technologies processing customer orders including order entry checking production order acknowledgment & training customers on use of solutions. This position along with other team members will float between various customers to provide support

Who are we

HID powers the trusted identities of the worlds people places and things allowing people to transact safely work productively and travel freely.

We are a high-tech software company headquartered in Austin TX with over 4500 worldwide employees.Check us out here:and ourRTLS Service Technician youll support HIDs successby:

• Servicing installing troubleshooting repairing maintaining and inspecting RTLS and environmental temperature monitoring solutions for healthcare customers.
• Troubleshooting existing installations and utilizing as-built drawings and documentation to identify and correct system deficiencies.
• Providing onsite validation and testing of RTLS systems.
• Responding to support tickets within established SLA requirements and escalating issues when appropriate
• Performing preventative maintenance repair and emergency service calls to ensure operational readiness
• Traveling extensively to customer sites and providing timely onsite support.
• Responding to support tickets within established SLA requirements and escalating issues when appropriate.
• Collaborating with Customer Success Managers to ensure service excellence and high levels of customer responsiveness.
• Assisting with continuous improvement initiatives to enhance RTLS installation maintenance and service delivery processes.

YourExperienceand Background include:

• Vocational school or 2-year college degree preferred. High school diploma or GED equivalent
• In lieu of degree a minimum of two years experience supporting RTLS products and experience in customer services or related positions.
• Working knowledge of technical characteristics of RTLS.
• Customer focused while maintaining a charismatic yet strategic and proactive approach.
• Ability to work independently interdependently with other areas of the company as well as acting as solid team player.
• Must be able to lift and carry up to 50 lbs. and occasionally ascend/descend ladders as necessary.
• Ability to effectively communicate in the English language both verbally and in writing.
• Effective communicator on all levels including C-Suite.
• Ability to adapt to change and learn new systems in challenging situations.
• Previous experience working in Healthcare or Healthcare IT is preferred.
• Proficient in MS Office Suite and Smartsheets is preferred.
• Reliable Transportation. Travel required at least 60% of the time. 0 to 10% outside of METRO Atlanta area.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering allowing for work-life balance

• A vibrant welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware software and services that allow people to confidently navigate the physical and digital worlds

Why apply

• Empowerment: Youll work as part of a global team in a flexible workenvironment learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents skills and experiences. You dont need to check all the you have most of the skills and experience we want you to apply.
• Innovation: You embrace challenges and want to drive change. Youll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes.
• Integrity: You are results-orientated reliable and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse equitable and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer we welcome applications from individuals of all backgrounds experiences and perspectives. We evaluate applicants without regard to race color religion gender gender identity or expression sexual orientation national origin disability age veteran status or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions please contact .

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
• HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the hiring country will not be considered.

Our Talent Acquisition team may use an AI-powered screening tool to support their initial review of your application. The tool analyzes resume content such as qualifications skills and experience to help recruiters assess applications against role requirements. It does not score rank filter or make any decisions about your application. All hiring decisions are made by people following their own review of your full application.

Information processed by the tool is deleted once the recruiters review is complete.

If you believe the tool has not accurately represented your application you can request direct human review by contacting with the subject line Application Review Request and the role you applied for.

We make it easier for people to get where they want to go!
On an average day think of how many times you tap twist tag push or swipe to get access find information connect with others or track something. HID technology is behind billions of interactions in more than 100 countries. We help you create a verified trusted identity that can get you where you need to go without having to think about it.

When you join our HID team youll also be part of the ASSA ABLOY Group the global leader in access solutions. Youll have 63000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally. As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.

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