RouterDispatcher
Job Location:
Irving, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Pinnacle Propane LLC a leading provider in the propane industry is on the hunt for a dynamic and drivenRouter/Dispatcher to join our growing team. If you are passionate about building relationships identifying new business opportunities and driving growth we want to hear from you!
Why Join Pinnacle Propane
At Pinnacle Propane we pride ourselves on delivering safety reliability and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential commercial and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.
We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team youll enjoy:
- Great Benefits: Including medical vision and dental insurance among others.
- Life Insurance: Financial protection for you and your family.
- Community Volunteering Day: A paid day off to give back to the community and make a difference.
- Paid Time Off: Generous PTO and company holidays to relax recharge and spend time with loved ones.
- Retirement Savings Plan: Employer contributions to help you save for the future.
Position Summary
The Router/Dispatcher is the operational control point for fuel delivery execution responsible for building safe efficient and cost-effective routes for residential keep-fill and will-call commercial and industrial accounts. This role uses tank-monitoring data degree-day and usage forecasts and real-time field communication to sequence deliveries assign drivers and vehicles and keep the delivery day on track. The Router/Dispatcher serves as the primary communication link among drivers customer care sales and field operations and is responsible for adapting routes in real time in response to weather road conditions equipment issues and emergency or no-heat calls. The ideal candidate is detail-oriented a strong cross-functional communicator decisive under pressure and comfortable using routing dispatch and tank-monitoring technology to keep deliveries safe on time and cost-effective.
Key Areas of Ownership
- Daily route build and stop sequencing for all trucks and drivers on shift
- Real-time re-routing decisions in response to weather breakdowns or emergency/no-heat calls
- Driver-to-route assignments for the shift
- Prioritization of will-call keep-fill and emergency deliveries within the delivery day
- Route reviews and delivery-exception documentation
- Daily hours-of-service (HOS) and route-feasibility check prior to dispatching drivers
Key Areas of Responsibility
- Strong cross-functional communication across the organization with Commercial Operations and Finance stakeholders
- Keep-fill scheduling accuracy (tank telemetry K-factor/degree-day calculations) shared with Customer Care which manages will-call orders
- Route efficiency metrics (route adherence gallons per mile) reported to the Operations Manager
- Delivery-window commitments for commercial and industrial accounts coordinated with Industrial and Commercial Regional Account Management
- Seasonal peak-season capacity planning input shared with the Operations Manager and Territory Director
- Daily monitoring & upkeep of routing/dispatch software and tank-monitoring platform
Qualifications
- High school diploma or GED required; coursework in logistics supply chain or transportation a plus.
- 3 years of dispatch routing or logistics coordination experience; propane fuel distribution or bulk delivery experience strongly preferred.
- Working knowledge of DOT hours-of-service rules and fuel/hazmat distribution regulations.
- Proficiency with routing/dispatch software tank-monitoring platforms and Microsoft Office especially Excel.
- Strong multitasking communication and problem-solving skills in a fast-paced safety-sensitive environment.
- Availability for extended or non-standard hours during peak heating season severe weather events and on-call emergency coverage.
- Strong experience using AI-enabled support tools.
Key Performance Indicators
- On-time delivery percentage
- Out-of-gas/no-heat incident rate
- Gallons delivered per mile
- Will-call vs. keep-fill delivery ratio
- Driver hours-of-service compliance rate
Safety Responsibilities
The Router/Dispatcher is responsible for supporting routing and delivery activities in accordance with company safety policies DOT regulations FMCSA requirements and applicable federal state and local regulations.
The position reinforces safe driving practices regulatory compliance and operational risk management and partners with Safety and Operations leadership to investigate and address safety-related concerns.
Work Environment
Primarily an office/dispatch-center environment with frequent phone and electronic communication with drivers in the field. Requires flexibility for early morning evening weekend and on-call availability during winter peak season and severe weather events.
Disclaimer
This job description outlines the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities duties or qualifications required. Responsibilities may be modified based on business needs and organizational requirements.
EEO Statement
Pinnacle Propane LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer ensuring decisions are made irrespective of race color ethnicity national origin sex sexual orientation gender identity religion age disability veteran status genetic information or any other characteristics safeguarded by state or federal law.
Pinnacle Propane LLC complies with the laws and regulations set forth in the EEO is The Law poster.
Additionally Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability kindly email
Pinnacle Propane strives to ensure its careers website is accessible to everyone including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propanes careers website please reach out to us at so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.
