Route Manager

Continental Services

Job Location:

Muncie, IN - USA

Monthly Salary: Not Disclosed

Posted on: 10 days ago

Vacancies: 1 Vacancy

Job Summary

The Route Manager is the operational and leadership backbone of Continentals Market and Vending business. You will drive excellence in Route Optimization Employee Retention Compliance and Fleet & Driver Safety. You will serve as the critical link between centralized support teams and field employees ensuring seamless delivery exceptional guest experience and optimal operational efficiency.

Essential Duties & Responsibilities

Route Optimization (Market & Vending Routes)

Analyze and design efficient delivery and service routes leveraging route optimization tools.
Continuously refine route schedules to maximize driver productivity while maintaining superior guest experience.
Monitor service frequency and adjust based on seasonal demand traffic patterns and customer preferences.
Collaborate with the space planning and warehouse teams to align route structures with inventory flow.

Employee Retention & Development

Foster a positive collaborative and high-performance culture among drivers and field personnel.
Lead the full employee lifecycle: recruiting onboarding training coaching and performance management.
Implement incentive programs mentorship models and career pathways to boost retention.
Serve as a role model by embodying Continentals values of respect integrity and innovation.

Market & Vending Procedure Compliance

Ensure strict adherence to all Standard Operating Procedures (SOPs) across all market and vending operations.
Audit field operations for quality assurance including food safety merchandising standards (plan-o-grams) and cleanliness.
Train staff regularly on operational updates compliance requirements and guest satisfaction benchmarks.
Partner with Marketing to maintain a brand-consistent presence in client locations.

Fleet & Driver Safety

Enforce Continentals driver safety policies including vehicle inspections safe driving practices and accident reporting.
Monitor fleet health and work proactively with maintenance teams for preventive servicing.
Implement driver safety training programs and corrective action plans when necessary.
Maintain compliance with DOT regulations and ensure all drivers maintain required licenses including Chauffeur licenses.

Job Requirements

Bachelors degree in Business Supply Chain Sales or equivalent industry experience.
5 years of experience in route management field operations or logistics in food services or retail vending.
Proven leadership experience with teams in distributed route-based businesses.
Valid Drivers License and clean driving record.
Willingness and ability to pass a DOT physical.
Strong analytical skills to optimize routes manage KPIs and drive efficiency improvements.
Excellent communication organizational and interpersonal skills.
Technology-savvy with proficiency in Microsoft Office Suite and routing/logistics software.

Benefits

We prioritize the health wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.

Full-time team members are eligible for medical dental and vision insurance life insurance disability insurance parental leave 401(k) with company match at-work dining perks flexible schedules generous PTO and a total rewards program. Team Members can also use our inclusive employee assistance program.
Part-time Team Members are eligible for our 401(k) with company match at work dining perks and team members can also use our inclusive employee assistance program.

Location-specific perks may also include wellness programming on-the-job training corporate-hosted courses certifications and team events.

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Required Experience:

Manager