Rolex Fifth Avenue Flagship Virtual Client Advisor

The Virtual Client Advisor supports the cross-functional interactions with the retail store and corporate departments to include but not limited to digital ecommerce service etc. It is the Client Advisors mission to ensure every client experience is exceptional and exceeds expectations. Client Advisors are the true ambassadors of our brand our products and our values. This role will support the Rolex Fifth Avenue Flagship location.

Job Responsibilities:

Maintaining excellence in verbal communication with clients calling in to inquire about the Rolex brand and the services offered in-store.
Providing direct support to schedule confirm and adjust in-store client appointments.
Utilize the client relationship management system (*CRM) while providing client(s) support
Responding to all incoming client inquiries via multiple platforms such as email phone online chat social media channels
Embrace a culture that is client centric
Engage in a manner that drives client retention and increases client engagement
Respond timely efficiently and accurately to clients offer and explain possible solutions to ensure the client(s) feels valued and appreciated
Work to resolve client issues quickly and in a professional matter by communicating with store location team members and corporate partners as necessary
Engage in active listening with all forms of outreach from clients confirming or clarifying information and diffusing escalated situations as needed
Understand and strive to exceed metrics while providing excellent and consistent Client Service
Develop collaborative positive working relationships with all company team members in retail and corporate
Knowledgeable and resourceful support for customer inquiries about products and brands
Articulate concisely company policies to client(s)

Qualifications:

Exceptional client centricity through active listening and elevated verbal and written communication skills professional phone voice
Confidence
Understanding of company products services and policies
Computer phone and overall technological systems fluency
Strong typing writing skills
Ability to ask inquisitive questions and diffuse escalated situations
Ability to work under high pressure and remain calm and collected in fast paced environment
Fluency in multiple languages may be helpful
Flexibility in availability for work schedule; must be available to potentially work evenings weekends and holidays when needed
Strong home internet connection is required
Minimum (2) two years retail experience preferably in luxury goods/fashion environment

Compensation Range: $24 - $28/hour

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race color creed religion national origin ancestry citizenship status age disability sex gender veteran status genetic information or any other characteristic protected by applicable federal state or local laws.