Company Overview

Each year 2.5 trillion hours are spent on household chores. At Matic were on a mission to recapture that lost time and were doing it by revolutionizing home robotics.

Our first product also called Matic is a Wall-E-esque floor cleaning robot. Weve built what amounts to full self-driving in the home with real-time 3D mapping adaptive path-tracking and a precise semantic understanding of the home. Our breakthroughs in spatial AI allow Matic to work reliably in real homes using only RGB cameras and neural networks running on-device.

Privacy First

What happens in the home stays in the home. Our robots are private by design with all data processing performed by the robot itself not in the cloud.

Our Approach

Before the iPhone consumers adopted several distinct devices; cell phones PDAs and portable music players each served a particular need. We believe in a similar progression for home robotics starting with single-purpose robots and building iteratively toward more complex capabilities over time.

Our Culture

Matic is a tight-knit and collaborative team singularly focused on building products our customers will cherish. Were ultra-hardworking people committed to solving tough problems that save precious time and energy.

About the role

Matic is approaching 10000 customers and scaling fast. Every order is a promise. Every shipment is the proof. Every return is the chance to make it right. Were hiring a Robotics Customer Operations Intern to get in the weeds with us and tighten every link in that chain.

Over a 3-month internship youll collaborate with Production Supply Chain and Support Operations to keep orders flowing shipping reliable and every customer touchpoint feeling intentional. Youll learn how the system works today automate the flows that shouldnt need a human and deploy your skills to make the whole operation run tighter. Exceptional performers convert directly to full-time with no break in transition.

What Youll Do

Own Purchase-to-Delivery

• Own day-to-day Shopify operations: order flows invoicing refunds tagging and segments split shipments and hold/release logic.

• Build and maintain operational dashboards that track order and shipment performance.

• Keep order data clean enough that revenue reporting just works. No reconciliation fire drills at month-end.

Make Shipping Boring (In a Good Way)

• Support outbound shipping end-to-end: carrier requirements DG compliance basics packaging standards.

• Partner with Production and Engineering on packout workflows and fulfillment planning

• Resolve shipment issues from incorrect missing or damaged product. Find the root cause document the fix and make sure it doesnt happen twice.

• Learn Shopify ShipStation and FedEx workflows cold then identify the gaps and own improvement projects from proposal through implementation.

• Turn operational know-how into clear repeatable playbooks

Own Reverse Logistics

• Run the returns and RMA process end-to-end. Most of the reverse logistics flow is already automated. Your job is to find where the automation breaks where edge cases fall through and where the customer experience could be tighter. Then fix it.

• Audit and refine returns communication so every customer who sends a unit back feels taken care of.

• Partner closely with the Repairs team to keep returned units moving on schedule: track turnaround time from arrival to ship-back and flag bottlenecks early.

• Own the field returns database. Every unit that comes back has a clear status owner and next step from intake through engineer inspection QC refurb and final shipment to the customer. Nothing sits in limbo nothing gets lost between handoffs.

Make Customers Feel Like a Million Dollars

• Own customer tickets related to order management and shipping inquiries. The best customer service is no customer service. The second-best is fast accurate human help that resolves the issue in one touch.

• Audit and refine order management communication templates to improve clarity consistency and tone. Every email is a brand impression.

What We Look For

• Currently pursuing or recently completed a degree in business operations supply chain or a related field.

• Hands-on technical capability: working with APIs writing basic scripts building automations or being a fast learner who can pick up new software in a weekend.

• Familiarity with e-commerce platforms. Shopify experience is a plus not a requirement.

• Experience at a hardware or DTC company that ships physical products is a strong plus.

• Strong written communication. Youll be drafting customer-facing messages and internal documentation and both need to be tight.

• Startup energy. Curious detail-obsessed willing to pitch in wherever the gap is.

Wed Love to Hear from You If...

• Youre genuinely motivated to help the people around you customers and teammates alike.

• Youre passionate about learning outside your comfort zone.

• You dont just learn how things are done. You think about how they could be done better and you want to own that process.

• Youre excited to get hands-on at a robotics startup doing work that actually matters.

• Youre excited to do your lifes work.

Requirements

• Available to work weekends

Compensation:

Base: $25- $35/hour.

Actual Compensation will depend on skills experience and qualifications. Base Salary is one part of the total compensation package.

Required Experience:

Intern