Robot Service & Support Engineer

Agile Robotsis a global leader in industrialandhumanoid roboticsandphysical AI integrating advanced machine learning and robotic vision to redefine the future of in Munich with a global workforce of3200 we are now establishing our North American footprint.

We arearapidly growingworld-class teamconstantly on the cutting edge of whats possible in AI-driven robotics and automation creatingfast time-to-market solutions for the automotive consumer electronics healthcare and service products are known for their precision reliability and ease of are actively recruitingengineering professionals with a solid foundational background in advanced automation to scale our operations and support the deployment of our cutting-edge robotic systems.

We are seeking a motivatedhands-on and technically capableRobotService & Support Engineer.Youwill serve asatechnical contact for customers performingdeployment operation and physical repairsof our robotic roleisa unique blend of digital troubleshooting and hands-onelectromechanical service and team worksclosely with R&D and customers to ensure robots operate reliably in real-world environments.

Key responsibilities

• Learning & Development:Participate inintensive training programs covering robot kinematics electrical control systems andproprietary software. Work toward becoming a subject matter expert in the mechanical assemblyanddisassembly ofourroboticsystems.

• Tier 1 Technical Support:Provide initialresponsesto customer inquiries via phone and email. Assist in diagnosing basic mechanical and software issues escalating complex cases to Tier 2/3 support as needed.

• Hands-on Service & Repair:Perform on-site and in-house repairs including replacing motors sensors cabling and structural components. Conduct preventative maintenance checks to ensure hardware longevity.

• Diagnostic Assistance:Utilize schematicstest equipment and diagnostic log files to identify root causes for performance issuesandsystem failures.

• Documentation:Assist in the creation of lessons learned reports and internal service notes. Update FAQ articles based on common entry-level troubleshooting queries.

• Cross-Functional Support:Shadow senior engineers during site visits and collaborative meetings with Manufacturing and R&D to understand the product lifecycle and common field challenges.

• Inventory & Tools Management:Maintain the local service kit and tools ensuring all diagnostic equipment is calibrated and spare parts are organized for rapid deployment.

Experience & Attributes

• 3 years of hands-on experience in technical or robotics-related service and support roles.
• Education:Bachelors degree in Mechanical Engineering Electrical Engineering Computer Science Robotics or a related technical field.

• Technical Aptitude:Familiarity with basic electrical circuits hand tools electromechanical troubleshooting log analysis and at least one programming language (e.g. Python C or PLC logic).

• Problem-Solving:A tinkerer mindset with a strong desire to take things apart and understand how they work.

• Communication:Ability to explain technical concepts clearly to non-technical users.

• Travel:Willingness to travel to customersites locally and throughoutthe hands-on service trainingsystemsinstallation and commissioning.

• Competitive salary and performance-based bonuses.

• Comprehensive benefits package including health dental vision insurance and 401k.

• Generous paid time off and paid holidays.

• Opportunities for professional development and continuous learning in cutting-edge robotics technology.

Agile Robots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications merit and business need.

Accommodations: If you require a reasonable accommodation during the application or interview process please contact

Required Experience:

IC