Roadside Support Specialist

Roadside Support Specialist
USX HEADQUARTERS
Wednesday-Saturday 20:00-06:30
Position open to remote: No
Grade: HR09
Compensation Range: $21-$22

Who We Are:
Relentlessly Delivering Big Ideas.U.S. Xpress is one of the nations largest asset-based trucking companies. But the most valuable asset we offer isnt tractors trailers or even our exclusive cutting-edge technology. Its the collective brainpower of thousands of visionaries and problem-solvers. Together we are revolutionizing the transportation industry by providing innovative custom solutions. And here we believe in the sanctity of a promiseboth to our customers and our people. When we focus our varied talents on reshaping the future of transportation thats what we call the POWER OF U.S.

Why U.S. Xpress
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career youre passionate about. Whether it is employee stock options profit-sharing 401K professional development or our competitive pay we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us Check out other perks below!

• Medical Dental and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

Primary Position Purpose:
The Roadside Support Specialist is responsible for taking inbound driver calls setting up and coordinating over-the-road repairs and expediting service when situations require urgent attention. The role includes making safe DOT-compliant repair decisions communicating clearly via phone email and vendor portals and ensuring all information is accurate and timely. This position requires strong prioritization skills consistent phone availability and the ability to make fast accurate decisions while maintaining a steady reliable workflow throughout the day. Agents must utilize the resources available to them follow established processes and ensure every repair request is handled efficiently and in alignment with company expectations.

Position Functions:
Receive document triage and resolve driver-reported maintenance issues and OTR
breakdowns prioritizing safety efficiency and equipment utilization.
Coordinate road service direct drivers to authorized repair facilities and assist with
local and OTR breakdowns including after-hours support as needed.
Review repair estimates obtain management approval when required negotiate
costs and follow up on repair completion and payment.
Escalate complex repairs to appropriate team members and ensure timely cost-
effective resolutions.
Maintain accurate maintenance documentation and data in company systems to
support Maintenance Parts Warranty and other teams.
Ensure compliance with DOT/FMCSA regulations local and state requirements
company safety policies procedures and standards.
Maintain working knowledge of mechanical terminology standard repair times and
costs U.S. geography terminal locations and applicable regulations.
Monitor and respond promptly and professionally to emails calls vendor portals
drivers customers and internal partners.
Collaborate with all levels of the organization and participate in meetings trainings
coaching and feedback sessions to support continuous improvement.
Build and maintain positive relationships with customers and potential customers
through clear communication responsiveness and professionalism.
Perform other duties as assigned or requested by leadership.

What Were Looking For:
Education
High School diploma or equivalent

Experience
3 years driving experience and/or operations and/or customer experience required

Qualifications
Strong verbal and written communication skills
Genuine passion for helping drivers and providing exceptional customer service
Ability to remain calm professional and effective in high-pressure situations
Strong problem-solving and decision-making skills
Self-motivated and able to work independently with minimal direction
Highly organized and detail-oriented with the ability to manage multiple priorities


Why U.S. Xpress
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career youre passionate about. Whether it is employee stock purchase plan profit-sharing 401K professional development or our competitive pay we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us Check out other perks below!
Medical Dental and Vision
Vacation Sick & Personal time
Paid Holidays and Parental Leave
Tuition Reimbursement


Work Environment / Physical Requirements Normal office settings.
This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

Work Environment / Physical Requirements Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities duties or performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

NA

Required Experience:

IC