RMA Technician I
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Job Summary
About this opportunity:
- Job Location: Nampa Idaho
- Ericsson Enterprise Wireless Solutions Inc. does not sponsor U.S work authorizations for this job positionincluding U.S. immigration filings for initial and/or change of employer paperwork for H-1s H-1B1s E-3s O-1s and TNs. Ericsson also does not hire F-1s working on CPT or EAD for this position.
Ericsson Enterprise Wireless Solutions isa team of authentic hard-working and innovative people driven by a shared vision to Connect Beyond the limits of wired networks. We help customers big and small across industries and around the world utilize LTE and 5G cellular technology to connect people places and things anywhere. Were at the forefront of the Wireless WAN and 5G the next big waves in networking and we remain as hungry and humble as the day we started. If youre hungry to be part of something big come join us.
How Will You Contribute to the Company
We are looking for an RMA Technician with hands on experience troubleshooting electronics and documenting product issues. You will be responsible for testing verifying and refurbishing incoming RMA units from the field in a timely manner to help us improve our products. This position interacts with and supports the production and quality teams with troubleshooting and root cause analysis. The successful candidate will enjoy working for an innovative Company with smart passionate people who work hard have fun and are driven to continuously improve!
- Evaluate troubleshoot and test customer returned product
- Repair and refurbish product to production level quality
- Identify reoccurring issues and share knowledge with others to assist with defect prevention
- Maintain acceptable levels of RMA inventory
- Create & maintain device test records using a CRM
- Support other departments within Operations as needed
- Participate in continuously improving the RMA department and RMA process
Qualifications
- Education: High School diploma general education degree or equivalent
- Ability to use common hand tools and testing tools
- Ability to type at least thirty (30) WPM
- Ability to work both independently and as a team
- Knowledge of administrative procedures
- Knowledge of Microsoft Office including Word Excel PowerPoint
- General knowledge of relevant computer application
- Able to properly lift and maneuver boxes/products weighing up to thirty-five (35) pounds
Bonus Points:
- Education: Associates or Technical School degree
- Strong problem analysis and problem-solving (critical thinking)
- Electronics device troubleshooting.
- Experience with IP Networking
- Ability to clearly articulate troubleshooting process
Why join Ericsson
At Ericsson youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the worlds toughest problems. Youll be challenged but you wont be alone. Youll be joining a team of diverse innovators all driven to go beyond the status quo to craft what comes next.
What happens once you apply
Click Hereto find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences perspectives and skillsets. We truly believe this approach drives innovation which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employerlearn more.
If you need assistance or to request an accommodation due to a disability please contact Ericsson at
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities duties and skills required for this position and you may be required to perform additional job tasks as assigned.
Primary country and city:United States (US) Nampa (Country/ City)
Job details: HW Assembly and Test
Compensation and Benefits at Ericsson
At Ericsson we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including but not limited to location and the candidates combination of job-related knowledge qualifications skills education training and experience.
Short-Term Variable Compensation Plan:Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the units objectives individual performance and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson Enterprise Wireless Solutions offers excellent competitive employee benefits such as: subsidized nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP) with a generous company-provided HSA contribution. For California employees we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation up to 3 personal days per year 11 annual holidays 8 hours of volunteer time and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employees start date. Furthermore Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program mobile therapy and volunteer paid time off.
Required Experience:
IC
About Company
Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks. We enable the full value of connectivity by creating game-changing technology and services that a ... View more
