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RMA Manager
Job Location:
Job Location:
Mount Pleasant, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
26 August 2026 (14 hours ago)
Posted:
Application Deadline:
23 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
FII USA Inc. a Foxconn Technology Group Company is seeking an RMA Manager to oversee return material authorization (RMA) operations and drive efficient processing of returned products within manufacturing and repair operations. Once a part of the team you will be responsible for a wide variety of tasks within the RMA Department in a production/warehouse environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.
The RMA Manager will lead RMA processes manage cross-functional coordination for returned materials and ensure timely disposition and reporting of defective products while assisting this RMA Department as needed.
Responsibilities
- Oversee daily RMA operations including intake tracking disposition and reporting of returned products
- Manage RMA workflows to ensure timely processing accurate documentation and efficient turnaround times
- Collaborate with Repair Failure Analysis Quality and Customer Quality teams to determine root cause and disposition of returned units
- Establish and maintain RMA procedures work instructions and documentation standards
- Monitor and analyze RMA data including failure trends return rates and turnaround time metrics
- Drive continuous improvement initiatives to reduce return rates and improve repair efficiency
- Ensure proper system tracking of RMA units within ERP/MES systems for full traceability
- Coordinate with warehouse and logistics teams for receiving handling and storage of returned materials
- Partner with customers and internal stakeholders to provide updates on RMA status and resolution timelines
- Support customer escalations related to returned products and ensure timely resolution
- Oversee disposition decisions including repair scrap return to customer or replacement
- Lead cross-functional problem-solving efforts to address recurring product or process issues
- Ensure compliance with quality standards customer requirements and internal policies
- Train and develop team members on RMA processes systems and best practices
- Support audit activities related to RMA processes and documentation
- Drive reporting and visibility of RMA performance metrics to leadership
- Other Duties as assigned
Qualifications
- Bachelors Degree in Engineering strongly preferred
- 5 years of experience in RMA repair operations quality or manufacturing environment
- Experience in electronics manufacturing PCBA or repair operations preferred
- Strong understanding of RMA processes failure analysis and product lifecycle
- Experience working with ERP/MES systems for tracking and reporting
- Strong analytical and problem-solving skills with a data-driven approach
- Excellent communication and leadership skills with the ability to manage cross-functional teams
- Ability to manage multiple priorities in a fast-paced production/warehouse environment
- Proficiency in Microsoft Office Suite (Excel Word PowerPoint)
- Experience with customer-facing quality or service processes preferred
- Ability to stand walk and work in a production/warehouse environment and lift up to 25 pounds
Reasons you should work for us:
- Comprehensive benefits package including medical dental and vision insurance coverage.
- Basic life insurance and short-term disability coverage provided by employer.
- Supplemental life insurance and long-term disability coverage options available.
- 401K with employer contribution.
- Personal Vacation and Holiday paid time off for all full-time employees.
- Onsite Aurora Health & Wellness Center available for all employees.
- Employees are continuously encouraged to learn and grow their careers in smart manufacturing.
Required Experience:
Manager
About Company
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Foxconn's Science and Technology Park located in Wisconsin is a 3,000-acre campus. Over $1 Billion has been invested by Foxconn in its development in Mt. Pleasant, Wisconsin. The Foxconn Wisconsin project has captured the attention of future developers and partners across the world.
