RFID Store Operations Engineer, JWO Merchant Operations

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.


JWOs RFID technologies really change the way our retail customers operate both in-store and back-of-house. Customers need help adapting their infrastructure tools and operations to maximize the value they can extract from JWOs RFID technologies. JWOs RFID Team seeks an innovative solutions-oriented and process-minded engineer to lead a program that works directly with retail customers and between product engineering and operations teams to define optimal end-to-end RFID solutions that meet our customers unique in-store and back-of-house needs.

Key job responsibilities
Understand the business/operational needs and challenges of JWOs RFID customers across our current verticals
Stay current on the features and benefits of JWOs latest RFID products and tools as well as their constraints and limitations
Provide RFID customers the right (in-store and back-of-house) RFID solution the first time proven with quantitative before/after data
Adhere to enforce and improve our store configuration and launch process in partnership with sales and implementation teams
Identify any gaps in JWOs RFID product offering and escalate them to our product team for short-term mitigations and long-term solutions
Present customer learnings process improvements program updates and strategic roadmaps to senior leadership on a regular basis using strong written and verbal communication skills.
25% expected travel based on business needs


A day in the life
To be successful in this role you will need to be able to quickly learn the business and operational demands of our customers across different business verticals and reliably define the right complement of RFID-based solutions that deliver demonstrable customer value. As your ability to deliver the right solution the first time grows you will need to be able to define and drive the implementation of scalable processes and tools that ensure new customers continue to get the right solutions as our business and product offerings grow. You will work with senior leaders across the JWO organization and work directly between sales and implementation teams to define adhere to and enforce store launch processes that quickly gather customer requirements and transform them into implementable RFID solutions that can be deployed quickly. You will be challenged; you will learn; you will work on high-impact & high-visibility projects; you will grow.

About the team
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- Bachelors degree or above in STEM (Science Technology Engineering and Mathematics)
- 5 years of Microsoft Office products and applications experience
- Experience working in a fast-paced and highly cross-functional organization
- 5 years optimizing designs processes and/or products in retail and/or engineering
- Experience working directly with customers and delivering products/solutions with quantitative impact
- Experience and technical background in defining standardized processes and scalable software tools

- Experience in Lean Management Six Sigma and other operations engineer tools
- Experience building launch readiness frameworks standard work playbooks and scalable deployment mechanisms across multiple concurrent sites
- Experience in retail operations and/or business management
- Experience building or using optimization software (system design multi-step processes)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.