Revenue Operations Manager Phoenix, AZ

Revenue Operations Manager (Healthcare / Insurance Operations)

CMIC is seeking a hands-on Revenue Operations Manager to help scale a multi-state healthcare organization by strengthening the systems data and processes that support revenue growth and operational efficiency.

This is an individual contributor role ideal for someone who enjoys building structure from ambiguity connecting operational dots across teams and improving how revenue-related work actually flows day to day. Youll partner closely with leadership across operations billing finance and technology to improve visibility execution and scalability as we expand into new and existing states.

This role is not a sales role its about making revenue operations work better behind the scenes.

• Serve as a power user and owner of Microsoft Dynamics CRM and related revenue operations workflows

• Improve revenue lifecycle processes including intake billing readiness invoicing support collections coordination and reporting accuracy

• Partner with billing finance and administrative teams to reduce friction errors and delays in revenue-related operations

• Build document and continuously improve SOPs workflows and operating standards

• Lead the creation and ongoing maintenance of a centralized Company Wiki / knowledge base (Year 1 core deliverable)

• Support integration and optimization of point solutions and internal tools across operations and finance

• Support data analysis and reporting that improves visibility into operational performance and revenue drivers

• Help standardize dashboards reports and tracking to support leadership decision-making

• Identify gaps in data flow and propose practical improvements (not over-engineered solutions)

• Support operational readiness for new state launches and market expansion

• Assist with rollout of new tools workflows and process changes by training and supporting internal teams

• Act as a connective tissue between teams to ensure changes actually stick

• 14 years of experience in Revenue Operations Business Operations Consulting Professional Services or a fast-paced startup environment

• Strong organizational and analytical skills with a bias toward execution

• Comfortable working independently managing multiple initiatives and operating with incomplete information

• Curious detail-oriented and motivated by building systems that scale

• Able to translate messy reality into clear processes and usable documentation

• Microsoft Dynamics 365 (CRM or ERP experience strongly preferred)

• Strong Excel skills (lookups pivots reporting logic)

• Exposure to QuickBooks or similar accounting / billing systems

• Experience working cross-functionally with Ops Finance Billing or Technology teams

• High visibility and direct partnership with leadership

• True ownership over revenue operations foundations

• Opportunity to shape systems and processes early not just maintain them

• Clear path to expanded responsibility as the organization scales