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Retirement and Benefits Specialist (Customer Service Representative)

Iconma Portal

Job Location:

Hopewell, NJ - USA

Hourly Salary: USD 15 - 20

Posted: 24 October 2026 (2 days ago)

Application Deadline: 21 January 2027

Vacancies: 1 Vacancy

Job Summary

Our client a banking company is looking for multiple Customer Service Representatives for their Hopewell NJ location.

The Retirement and Benefits Specialist is dedicated to helping plan participants navigate their financial futures with this role you will support participants in employer-sponsored 401(k) pension and non-qualified deferred compensation plans. If you have a passion for financial wellness a sharp eye for accuracy and a talent for client service this is a fantastic opportunity to make a meaningful impact.

Key Responsibilities

Serve as the primary point of contact for participants in 401(k) pension and non-qualified deferred compensation plans delivering clear empathetic and accurate information regarding their accounts.
Guide participants step-by-step through platform navigation account inquiries and how to properly execute various retirement plan transactions.
Accurately and efficiently process financial transactions contributions distributions and updates while adhering to strict quality control and compliance standards to ensure error-free execution.
Translate complex retirement concepts into easy-to-understand terms to help participants make informed decisions about their savings and benefits.
Maintain detailed records of participant interactions and collaborate with internal operations teams to resolve escalated issues or complex account inquiries.

Qualifications & Skills

Experience: 13 years of experience in customer service financial services retirement plan administration or human resources benefits.
Working knowledge of employer-sponsored retirement plans (401(k) pensions deferred compensation) and relevant regulatory guidelines.
Excellent interpersonal verbal and written communication skills with a strong customer-first mindset.
Exceptional precision and organizational skills with a proven track record of accurate financial data entry and processing.
Comfortable learning proprietary financial systems recordkeeping software and standard office applications.

Why Should You Apply