Retail Support Technician IV

The Retail Support Technician IV (RST) provides technology service and support to the companys customers. The RST supports the Retail Technology Help Desk providing Level 2 support and supports the full suite of Retail Technology services programs and solutions used by customers. The RST works with other team members and the Retail Services Leadership Team to demonstrate the Companys Values execute the Companys Strategic Objectives and continually elevate the Customer Experience.

Description

• Provide technical and application support to the Companys Retailers for all solutions within the Retail Technology suite of services including back-office HQ and store applications point-of-sale sign/tag software networking etc.
• Provide hardware service and support for Retailer equipment including servers computers network and point-of-sale.
• Provide Level 2 technical support to our Retailers when escalated from the Level 1 Retail Technology Help Desk team and escalate to Level 3 Management when required.
• Provide Retailers with service that includes remote and on-site field support in Retail supermarkets.
• Provide basic application training to Retailers for the Retail Technology suite of services.
• Provide Retailers with counseling advice and recommendations on technology solutions and services.
• Travel Required:Yes

Environment

• Office : Office Temperature (65F to 75F)

Skills

• Specialized Knowledge : Strong knowledge of supermarket operations including point-of-sale and back-office applications; Strong technical/networking background
• Special Skills : Proficient in Microsoft Office Suite; Able to build positive customer relations; Good communication verbal and writing skills; Complex problem-solving skills; Team player
• Physical abilities: : Ability to lift 50 pounds and sit and stand for long periods of time
• Other: : Occasional overnight travel driving air travel

Years Of Experience

• 5-7 : years of supermarket and/or technology experience

Associate Degree - General Studies

1st Shift (United States of America)

C&S Wholesale Grocers LLC

C&S Wholesale Grocers LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores C&S now services customers of all sizes supplying more than 7500 independent supermarkets chain stores military bases and institutions with over 100000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest South and Northeast. We are an engaged corporate citizen supporting causes that positively impact our communities.

Working Safely is a Condition of Employment at C&S Wholesale Grocers LLC. C&S Wholesale Grocers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.