Retail Supervisor Atlanta Hawks Team Store

Fanatics Commerce is the global leader in licensed sports merchandise operating a vertically integrated platform that designs manufactures and delivers officially licensed apparel jerseys headwear and collectibles for major leagues teams and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital in-venue and retail Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the worlds most iconic sports properties.

At Fanatics we bring our BOLD Leadership Principles to life every day - building championship teams obsessing over fans acting with entrepreneurial speed and delivering with a determined and relentless mindset.

ROLE OVERVIEW
The Retail Associate delivers business and fan impact through BOLD leadership and execution excellence leveraging data automation and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game in-game and post-game operational support.

HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Fan & Customer Impact (Obsessed with Fans)

• Greet fans and ask questions to help make their shopping experience an enjoyable one
• Make recommendations based on observations and conversations with fans
• Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience
• Maintain sales floor and/or stockroom standards with an eye to detail

Ownership & Execution (Determined & Relentless Mindset)

• Process sales transactions via the Fanatics Point of Sale System (POS)
• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented
• Perform additional responsibilities as directed by the management team

Innovation & Problem Solving (Entrepreneurial Spirit)

• Identify opportunities to improve processes products or fan experiences
• Apply creative thinking and new approaches to solve complex challenges
• Act with urgency and adapt quickly in a fast-paced high-growth environment

Team & Leadership Impact (Build Championship Teams)

• Collaborate cross-functionally to drive shared goals and team outcomes
• Build strong partnerships across the organization to deliver results

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• Must be at least 18 years of age
• Previous retail customer service or hospitality experience preferred
• Ability to work a flexible schedule including evenings weekends holidays home games and special events
• Reliable attendance and punctuality
• Strong communication interpersonal and teamwork skills
• Ability to work effectively in a fast-paced team-oriented environment
• Ability to stand walk bend and move throughout scheduled shifts as well as lift carry and move merchandise weighing up to 25 pounds
• Maintain a professional appearance and represent the Fanatics brand positively

Education:

• High school diploma or equivalent experience preferred

At Fanatics we operate with a BOLD mindset - We Build Championship Teams were Obsessed with Fans we embrace a Limitless Entrepreneurial Spirit and we approach every challenge with a Determined and Relentless Mindset. If youre ready to contribute to a dynamic fast-paced environment that thrives on collaboration and growth we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce Fanatics Collectibles and Fanatics Betting & Gaming allowing sports fans to Buy Collect and Bet. Through the Fanatics platform sports fans can buy licensed fan gear jerseys lifestyle and streetwear products headwear and hardgoods; collect physical and digital trading cards sports memorabilia and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties including major national and international professional sports leagues players associations teams colleges college conferences and retail partners 2500 athletes and celebrities and 200 exclusive athletes; and over 2000 retail locations including its Lids retail stores. Our more than 22000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer manufacturer and seller of licensed fan gear jerseys lifestyle and streetwear products headwear and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues teams colleges and associations globally as well as its flagship site .

Fanatics Commerce has a broad range of online sports venue and vertical apparel partnerships worldwide including comprehensive partnerships with leading leagues teams colleges and sports organizations across the worldincluding the NFL NBA MLB NHL MLS Formula 1 and Australian Football League (AFL); the Dallas Cowboys Golden State Warriors Paris Saint-Germain Chelsea FC and Tokyo Giants; the University of Notre Dame University of Alabama and University of Texas; the International Olympic Committee (IOC) England Rugby and the Union of European Football Associations (UEFA).

At Fanatics Commerce we infuse our BOLD Leadership Principles in everything we do:
Build Championship Teams
Obsessed with Fans
Limitless Entrepreneurial Spirit
Determined and Relentless Mindset

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