Retail Store Associate A

JOB SUMMARY

This job is responsible for meeting with customers and selling all available products in a consultative environment in a Highmark Direct Retail Store. This job requires extensive knowledge of all Highmark products systems and resources used in stores including a working knowledge of any necessary Highmark or Highmark-owned ancillary products.

The hours for this position is Monday Tuesday Friday and Saturday 8 a.m. to 6 p.m.

ESSENTIAL RESPONSIBILITIES

• Contribute to store sales in a specific store by serving as a sales representative on the stores weekly schedule: Including sales of all Highmark core products HMIG products Highmark Senior products and any additional ancillary products being offered (Dental Travel Pet SNPs etc.). Come up with new methods/ideas to improve sales and customer experience. Report all such ideas to Store Lead.
• Execute any necessary store operations in a specific store as assigned by management: Including Ops Manual adherence SOP adherence opening and closing responsibilities. Handle any appropriate customer service inquiries.
• Maintain a high quality store appearance. Must ensure the store is optimally stocked and cleaned.
• Other duties as assigned.

REQUIRED EDUCATION

• High School Diploma

Substitutions

• NONE

PREFERRED EDUCATION

• Business Administration

EXPERIENCE

Minimum

• 1 year of experience in Customer Service Sales or Marketing in the Health Insurance Industry

Preferred

• 1 year of working in a retail store
• 1 year of selling direct-to-consumer products or services in a health-related industry

SKILLS

• Ability to work a flexible schedule up to 40-50 hours per week as needed including weekends some holidays and evenings

REQUIRED LICENSURE

Required

• Annual Medicare/CMS Certifications
• State specific Producer License for Accident and Health is required or must be obtained within 45 days of hire

PREFERREDLICENSURE

• None

LANGUAGE REQUIREMENT (other than English)

• None

TRAVEL REQUIRED

0% - 25%

PHYSICAL MENTAL DEMANDS AND WORKING CONDITIONS

Position Type:

Office-Based - The hours for this position is Monday Tuesday Friday and Saturday 8 a.m. to 6 p.m.

Office-Based Positions

Teaches/Trains others regularly

Does Not Apply

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)- Does Not Apply

Physical Work Site Required

No

Lifting: up to 10 pounds

Does Not Apply

Lifting: 10 to 25 pounds

Does Not Apply

Lifting: 25 to 50 pounds

Does Not Apply

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties responsibilities and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities employees may have access to covered information cardholder data or other confidential customer information that must be protected at all connection with this all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Companys Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore it is every employees responsibility to comply with the companys Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws rules and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal state or local law.

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