Retail Sales Associate

As a Retail Sales Associate at The Plaza Boutique & Eloise Store you will play an important role in delivering exceptional customer service and a luxury retail experience within The Plaza Hotel. You will engage with guests from around the world build product knowledge drive individual sales performance and help create a polished and memorable shopping experience.

The Sales Associate supports both in-store and online sales visual merchandising inventory order fulfillment and daily boutique operations. Success in this role requires a genuine passion for hospitality luxury retail client engagement and The Plaza and Eloise brands.

The Plaza Boutique & Eloise Store: Open 7 days a week; 10am 6pm

Our online store: The Plaza & Eloise At The Plaza Shops

Compensation: $30.50/hour plus commission

Summary of Responsibilities: Reporting to the Retail Operations Manager key responsibilities include:

Tasks and Responsibilities

• Sales & Client Engagement: Deliver attentive personalized service to hotel guests online customers and internal departments. Develop strong product knowledge build client relationships increase average transaction value and work toward individual sales goals.
• Luxury Guest Experience: Create a warm polished and service-focused environment that reflects The Plazas standards. Work collaboratively with the retail team and provide additional support during peak business periods.
• Visual Merchandising & Store Standards: Maintain a clean organized and visually compelling sales floor while following merchandising standards store policies and procedures.
• E-Commerce & Omnichannel Service: Fulfill BOPIS orders and assist customers purchasing through both in-store and online channels to provide a seamless shopping experience.
• Inventory Support: Assist with monthly floor sets replenishment stock organization inventory counts and accurate product placement. Communicate low-stock high-demand and slow-moving merchandise observations to leadership.
• Sales Awareness: Maintain awareness of individual sales goals promotions product performance and guest feedback sharing relevant observations with leadership to support both boutique and online sales.
• Operational Support: In a small-team environment assist with stockroom operations merchandising inventory counts order fulfillment and guest service as business needs require.

Skills and Competencies:

• Reliable adaptable and highly organized with strong time management and multitasking skills.
• Sales-driven mindset with the ability to achieve individual goals through client engagement and product knowledge.
• Strong teamwork and communication skills.
• Computer and POS proficiency.
• Professional presentation and demeanor.
• Meticulous attention to detail.
• Ability to remain responsible reliable courteous and guest-focused in a fast-paced environment.

Requirements:

• Flexibility to work varied hours/days based on business needs including weekends and peak periods.
• On-site presence required; remote work not applicable.
• Previous retail hospitality or customer service experience.
• Physical ability to sit and stand for extended periods and to move and handle projects up to 50 pounds throughout the retail outlets.

Qualifications :

• Visual Merchandising expertise.
• Understanding of pricing strategies promotions and sales goals.
• Photoshop photography skills and content editor skills an asset.
• Marketing and social media interest.
• Previous experience in the hotel industry.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time