Retail Sales Account Manager

Are you an experienced Sales professional looking for a new opportunity Knape & Vogt is looking for a Retail Sales Account Manager to join our industry leading team! Enjoy excellent pay and incentives at a company where you will be recognized and rewarded!

Company Overview:

Knape & Vogt Manufacturing Company has been based in Grand Rapids for over 125 years. We are a global leader specializing in the design manufacture and distribution of functional hardware office and healthcare ergonomics and storage-related components for original equipment manufacturers specialty distributors hardware chains and major home centers.

Whats In It For You

• Benefits including Medical/Dental/Vision plus many more
• Competitive Pay
• Generous Paid Time Off
• Paid Holidays
• 401K with Company Match
• Tuition Reimbursement
• Employee Discount Programs
• Bonus and Merit opportunities

What Will You Get To Do:

Drive profitable sales growth increase market share and lead account management activities within assigned Retail channel

• Identify business changes and trends caused by five key triggers: Technology the Culture the Economy Customers Lives and the Competition.
• Create prioritized list of specific growth opportunities to be considered for assigned accounts
• Evaluate anticipated business change opportunities market information and competitive data.
• Review customer needs challenges product opportunities and growth potential.
• Scrutinize account P&L performance down to the SKU level and evaluate against plan.
• Regularly research analyze and recommend innovation opportunities.
• Ask customers what needs or problems could be addressed through innovative products and services
• Prepare and deliver retailer-specific presentations for new products line reviews promotions etc.
• Execute new product launches planogram updates price increases and SKU rationalization.
• Seek out and lead category captain roles at key accounts.
• Resolve customer service issues and provide solutions to customer needs.
• Prepare for and professionally represent KV at customer and industry trade shows.
• Partner with KV teams to gain and maintain proficiency in these areas:
• Sales process & CRM (with Sales & Cust Service: Salesforce Oracle Custom apps)
• Business tools (with Finance: Office PowerBI Vena Proformas Intranet Dayforce)
• Communication tools (with IT: Outlook Webex/Zoom/Teams Jabber Cisco iPhone)
• Product and technical knowledge (with Product Management)
• Market research and competitive assessments (with Channel Marketing)

What Will You Bring:

• 5 years of selling in the Retail Channel in addition to having experience with account managemet
• Bachelors Degree in Business or Marketing or comparable experience
• Previous experience with BI tools ERP system proficiency in CRM platform and MS Office