Retail Receptionist

Summary:Greet andassistcustomers. Schedule appointments verify insurance coveragemaintainaccuratepatient records andassistwith preliminary testing under the Optometrists Class and Pay RatePay Class:Full TimePay Rate:$10.64 - 14.10 /hrEssential Responsibilities: coding Insurance research and andassistcustomers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone answer patients questions check patients in and out collect paymentsmonitorand perform other front desk tasks as preliminary testing data collection as complete andaccuratepatient for insurance preauthorization. Follow up on hold andmaintainthe reception current promotions and pricing guidelines to customers. Discussbenefitsand features of the discount club card with outside and internal Doctor Referral log for medical current promotions and starting prices to customersExperience/Education:One year of experience optical diplomaGEDor 1-5 years of equivalent related job experienceMental/Physical Requirements:Work changing schedules to meet business demandsWork inside locationStrong organizational skillsSpeak clearly and effectivelyCalculate and manipulate numbers/dataRead EnglishProblem solving/reasoningMeet customer expectationsWork under stress with interruptions and deadlinesFollow procedures and instructionsUse computer effectively and view computer screenExhibit empathy in all interactionsBend and stoop continuouslyReach above shoulder continuouslyTraining Requirements:Cross training in all departments as neededEssential Responsibilities related to Physical Demands/Work Environment:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job the associateis required tostand use hands and fingers to handle feelpickor pinch and talk or hear most of the time. The associateis occasionally required tostand walk and reach with hands and arms. The associate mustfrequentlylift and/or move up to 20 pounds. The noise level in this location is moderate (use of computersprintersand machines). ActivityAmount of TimeNoneUnder 1/31/3 to 2/3Over 2/3StandXWalkXSitXUse hands to touch handle or feelXReach with Hands and ArmsXClimb or balanceStoop kneel crouch or crawlTalk or hearXEssential Responsibilities related to Behavioral Characteristics:Must bedetailorientated and well be able to communicate clearly and effectively with other associates and be energetic and be a team be able to problem to work onsite andparticipatein interactive onsite meetings on a regular and predictable toinitiateimmediate interactioncoordinationand collaboration with team members & Security RequirementsAll Associates mustcomply withthe Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As acomponentof job roles and responsibilities Associates may have access to covered information cardholder data or other confidential customer information which must beprotected at all times. As a result Associates must explicitly adhere to all data security guidelinesestablishedwithin the Companys Privacy & Security Training roles that are remote (i.e. WorkFromHome (WFM)) or hybrid (i.e. partial onsite at a VSP location and WFM) must demonstrate a high level of engagement in virtual environments including maintaining camera presence during meetings to support effective communication and team Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age gender race color religion sex national origin disability or protected veteran status. Wemaintaina drug-free workplace and perform pre-employment substance abuse specific statements shown in each section of this description are not intended to beall-inclusive. Theyrepresenttypical elements and criteria considered necessary to perform the job successfully. As required by changing business needs completeadditionalessential responsibilities asidentifiedand assigned.