Retail Performance Manager

When you join Verizon

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

What were looking for...

At our core we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless reliable and affordable wireless solutions that enhance their day-to-day lives connecting them to what matters most. By joining our team youll play a pivotal role in this mission working towards delivering innovative customer-focused solutions that open up a world of possibilities. Were not just in the business of technology; were in the business of connecting people empowering them to explore share and engage with the world around them in ways they never thought possible.

• Building on our commitment to connect people with quality experiences that offer the best value in wireless lets delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio comprising 11 distinct brands is meticulously organized into five families each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront we have Total Wireless and Verizon Prepaid our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base while Total Wireless is on a rapid ascent capturing the hearts of more customers with the best superior value prop and Promos

• Straight Talk TracFone and Walmart Family Mobile: Straight Talk TracFone and Walmart Family Mobile stand as giants in our brand portfolio boasting a significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible high-quality wireless solutions across diverse retail environments.

• Visible: Visible as a standalone brand family caters to the digitally-savvy single-line customers who prefer streamlined online-first interactions. This brand is a testament to our adaptability embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Researchs prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• Join the team that connects people with quality experiences that give them the best value in wireless.

What youll be doing

Youll work side-by-side with our dealers and third-party retail partners to grow our prepaid wireless product and service sales through their national outlets. Youll communicate key business changes to the Dealers and their leaders and critical messages to influence much more than any individual sale. Ongoing youll assess the performance of the dealers in your assigned territory and develop a tailored plan to improve productivity to help them meet their targets. A combination of incentives promotions and marketing programs along with training and education will be your tools. When our partners are successful so are we. You will need to make critical business-impacting decisions. Youll proactively share best practices cultivate collaboration ensure results and Key Performance Indicators (KPIs) are being met in order to drive and execute results.

• Driving sales and business growth for our Indirect Partners in your respective territory.

• Producing and presenting creative compelling proposals presentations and business reviews that tell unique customer-centric stories that express Verizon Values key initiatives and expectations from a results perspective.

• Ensuring expectations are being met giving clear direction and holding Indirect partners accountable and responsible for driving revenue and increasing results.

• Assess the performance of the dealers in your territory and develop a tailored plan every month to improve productivity to help them meet their targets.

• Measuring and monitoring KPIs for your respective Indirect Partners developing and executing plans to meet and exceed sales targets.

• Monitoring and evaluating overall channel sales performance for continuous improvement analyzing market factors.

• Creating and implementing action plans as needed.

• Establishing and growing positive partnerships with existing Indirect Partners.

• In the field up to 5 days a week visiting indirect locations in person. (Weekends included)

• Ensuring great customer experiences and addressing customer complaints or disputes quickly.

• Conducting and attending internal meetings and disciplined organizing and planning for weekly visits.

• Presenting in various capacities to Indirect senior leadership.

• Partnering with local marketing teams to provide a unique customer and market experience in your responsible territories.

• This position will support the Greater Cincinnati OH metropolitan area.

What were looking for

• You thrive in a sales environment and are excited by sharing your energy and passion. You help to motivate internal and external stakeholders in a professional capacity while identifying and escalating potential opportunities from a results perspective. Youre open to new ideas and utilize reporting and analyses to make critical decisions. You have an understanding of agent capabilities performance skills and sales strategies that drive agents to meet targets. You have high attention to details and work effectively under time constraints to deliver results by critical deadlines. You manage your accounts like youd run your own business. Your attention to detail ensures youll get the job done accurately. You know that your success depends on the teams success. People trust you and come to you for advice. You are confident in your ideas but are always open to input from others - because you know the best ideas come from different perspectives. You find sharing your expertise and developing others rewarding and helping everyone win is the best.

Youll need to have:

• Bachelors degree or four or more years of work experience.

• Four or more years of relevant work experience required demonstrated through one or a combination of work and/or military experience or specialized training.

• Indirect sales experience.

• Willingness to travel approximately up to 75%.

• Willingness to work weekends (every other Saturday) including nights.

• A valid drivers license.

Even better if you have one or more of the following

• A degree.

• Sales marketing training or customer service experience (ideally with third-party sellers or retailers).

• Experience in the prepaid wireless industry.

• Experience managing competing priorities with tight deadlines in a dynamic work environment.

• Account management experience.

• Demonstrated interpersonal communication and presentation skills.

• Ability to assess performance.

• Ability to drive sales and productivity.

• A demonstrated drive for results.

• Financial acumen and the ability to interpret/analyze sales results.

If Verizon and this role sound like a fit for you we encourage you to apply even if you dont meet every even better qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.