Retail Operations Flex Specialist

The Retail Operations Flex Specialist responsibilities include supporting various teams by managing a diverse portfolio of loan files ensuring timely and accurate processing while maintaining exceptional service levels. This position specifically requires coverage of paid time off (PTO) for Retail Processors as needed. This position also requires processing of overflow loans and other duties and/or mortgage or company related tasks as assigned by management.

Please note that there are two positions available one in the Houston TX office and one in the Paramus NJ office.

Primary Job Duties:

• Process applications for submission to underwriting
• Work with loan officers borrowers underwriters closers AMCs and title companies
• Works with third parties to obtain conditions
• Scanning and uploading file documentation into LOS
• Clear loan conditions with applicants and communicating with loan officers
• Analyze Credit income tax returns and asset documents
• File follow-up and notation in accordance with policy
• Ensure confidentiality of client files
• Provide coverage in Retail Operations and related departments helping to ensure continuity and consistency in service.
• Provide functional support as needed adjusting priorities to meet fluctuating workloads and departmental requirements.
• Respond proactively to varying business demands by assisting multiple teams and helping maintain service and productivity standards.
• Other duties and/or mortgage or company related tasks as assigned by management

Qualifications :

• At least 3 years in a loan processing environment or similar preferred
• Demonstrated ability to work independently
• Proven ability to work effectively in a collaborative team-oriented environment.
• Previous mortgage processing experience required
• High School diploma or equivalent
• Intermediate level knowledge of mortgage loan documents loan origination and underwriting guidelines
• Proven ability to thrive in a fast-paced environment effectively managing multiple priorities and competing deadlines while maintaining high-quality results.
• Ability  to read analyze and interpret procedures manuals policies and regulations
• Strong verbal and written communication skills with the ability to communicate clearly and professionally across all levels of the organization.
• Excellent  customer service skills
• Intermediate working knowledge of Microsoft suite of applications (Word Excel MS Outlook Teams)

Additional Information :

• Working in a growing and dynamic industry
• Full benefits: Medical Dental Vision FSA/HSA and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is an exempt
• Target base salary range is 52-54K which is based on various factors including skills and work experience.
• In addition to base salary this role is eligible for a competitive additional compensation program via monthly bonus that is based on individual performance
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites set the estimated salary not Longbridge Financial.

Important Note: When you click on a video certain personal information may be sent to the video provider (such as YouTube Vimeo etc.). To learn more about our privacy practices please review our company Privacy Notice.

Remote Work :

No

Employment Type :

Full-time