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Retail Key Holder Full Time (Backcountry)

CSC Generation

Job Location:

Palo Alto, CA - USA

Hourly Salary: USD 21 - 23

Posted: 1 October 2026 (2 days ago)

Application Deadline: 30 December 2026

Vacancies: 1 Vacancy

Job Summary

At Backcountry our mission is to connect people to their passions. Our five online storesBackcountry Level Nine Sports Competitive CyclistMotoSport andSteepandCheapaimto supply our customers with the gear knowledge and inspiration necessary to get out there and chase down lifes greatest moments. We do this by providing the biggest and best assortment of premium outdoor productsa superiorshopping experience personalized Gearheadexpertise lightning-fast andaccuratefulfillment and inspirational informative and community-centered content.

The ideal candidate should have a passion for outdoor activities andpossessexcellent communication and interpersonal skills.

We areseekinga highly motivated and experiencedKey Holderto join our team. The Key Holder willbe responsible formanaging the store during scheduled shiftsopeningand closing the store handlingcashand credit card transactions managing inventory and providing excellent customer service to our valued customers.

What you get to do every day:

Assist the Store Manager in opening and closing the store
Ensure the store is properly secured and alarm systems are functioning correctly
Manage cash and credit card transactions and perform daily cash reconciliations
Maintain accurate inventory levels conduct regular inventory audits and report any discrepancies to the store manager
Provide exceptional customer service and assist customers with their purchases product inquiries and returns/exchanges
Maintain a clean organized and attractive store appearance
Assist in the execution of and ensure daily tasks are completed
Train and mentor new team members
Perform other duties as assigned by the Store Manager and Assistant Store Manager

What you bring to the role:

High school diploma or equivalent
Minimum of 2 years of experience in retail sales or customer service
Strong communication and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Ability to work in a fast-paced and dynamic environment
Must be able to work a flexible schedule including evenings weekends and holidays
Basic computer skills and experience with Point-of-Sale systems is a plus

Physical Requirements:

Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 5 hours at a time
Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
Ability to grab reach push pull bend stoop kneel and crouch to retrieve and replenish merchandise from stockroom or sales floor
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend/descend ladders to retrieve and/or move merchandise
Ability to operate a computer POS system keyboards merchandise scanners and mouse to accomplish work
Must have a flexible schedule including availability for nights weekends and holidays
Regular and predictable attendance

$21 - $23.50 an hour

CSC Generation is an equal opportunity employer. All qualified applicants will receive consideration without regard to any characteristic protected by law. If you need an accommodation during the application process contact emailprotected.

Employment is contingent on a background check including verification of prior employment dates.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

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