Retail IT Operations Business Analyst

ABOUT THE ROLE:

We are seeking a Retail IT Operations Business Analyst to sit at the intersection of technology and retail operations serving as the critical link between retail business partners and the IT organization. This role is equal parts analytical collaborative and operational with core deliveries spanning reporting analytics exception intelligence multi-platform solution design and forward-looking insight. The ideal candidate brings a solution-first mindset is fluent across analytical platforms and is passionate about turning data into decisions that move the retail business forward.

WHAT YOULL DO:

Analytics & Reporting:

• Generate and distribute core retail reporting across daily weekly monthly and seasonal cadences store scorecards category recaps channel summaries and executive dashboards
• Design and maintain exception-based dashboards that surface trends outliers and opportunities across store channel and category performance
• Deliver insight-driven commentary with every report translating outputs into clear context on what happened why and what to do next
• Define and track retail IT KPIs in partnership with Corporate Data & Analytics

Multi-Platform Solution Design & Delivery:

• Evaluate and recommend the right analytical solution for each business ask drawing from the full Skechers platform toolkit: BI platforms (Incorta Power BI Tableau MicroStrategy) business application databases (ERP POS CRM) AI/ML tools legacy platforms and hybrid approaches
• Stay current on evolving platform capabilities and AI advancements; document solution decisions to build a reusable knowledge base

Business Needs Discovery & BI Development Liaison:

• Serve as the primary liaison between retail business stakeholders and the internal BI Engineering & Development team
• Lead discovery sessions across Store Operations Merchandising Allocations Marketing and E-Commerce to uncover goals pain points and unmet data needs
• Translate business asks into analytical briefs functional specifications and user stories actionable by BI developers
• Manage the analytics intake pipeline; own UAT on behalf of business stakeholders before deployment

Exception Reporting & Forward-Looking Insight:

• Design exception reporting frameworks that proactively surface outliers and opportunities across sell-through inventory health conversion promotional effectiveness and digital engagement
• Leverage AI-powered anomaly detection to enhance exception identification speed and precision
• Build scenario tools trend projections and what-if models to shift business partners from reactive to proactive

Retail IT Operational Support:

• Support day-to-day Global Retail IT operations issue triage intake management resolution tracking and SLA compliance monitoring
• Manage vendor relationships and support testing validation and rollout of retail technology initiatives including POS enhancements clienteling tools and BI platform upgrades
• Maintain operational procedures runbooks and knowledge base articles

Stakeholder Engagement & Enablement:

• Partner across Store Operations Merchandising Allocations Marketing E-Commerce Finance Corporate Data & Analytics and the BI Development team
• Facilitate working sessions communicate project status and deliver user training and self-service guides across reporting platforms
• Champion a data-driven culture advocating for the retail business in every IT conversation

WHAT YOULL BRING:

• Strong analytical mindset with the ability to distill complex datasets into clear actionable insights
• Excellent communication skills effective with both technical and non-technical stakeholders at all levels
• Proven ability to gather requirements and translate them into clear analytical and technical deliverables
• Detail-oriented and organized with the ability to manage multiple priorities in a fast-paced global environment
• Comfortable operating across global teams time zones and cultures in ambiguous rapidly evolving environments
• Bachelors degree in Business Information Systems Data Analytics or related field or equivalent experience
• 5 years in a Business Analyst IT Operations or Data Analytics role preferably in consumer retail
• Hands-on experience building dashboards and reports using Tableau Power BI MicroStrategy or equivalent
• Proficiency in SQL; data warehousing experience a plus
• Strong understanding of retail operations store technology POS systems and omnichannel processes
• Experience with cross-functional and globally distributed teams

Pay range for this position is $120000 $140000/year USD.

About Skechers

Skechers a global Fortune 500 company developsand markets a diverse range of lifestyle and performance footwear apparel and accessories. Serving over 180 countries and territories Skechers connects customers to products through department and specialty stores e-commerce and digital stores and through our more than 5300 Skechers retail locations.

Equal Employment Opportunity
Skechers is committed to providing a safe inclusive and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race color religion gender gender identification and expression national origin marital status age disability genetic information military status sexual orientation or any other protected characteristic established by local state or federal law.

Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing
To perform this job successfully an individual must be able to perform each job responsibility satisfactorily. The skills abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities who are otherwise qualified for the job position to perform the essential functions.