Retail Inventory Control

Mercy Hospital St. Louis Full-Time

Support Mercys Mission Through Excellence in Retail Operations

At Mercy every interaction matters. Our Gift Shop plays an important role in supporting patients families visitors and co-workers by providing a welcoming retail experience and access to thoughtful products during their healthcare journey. As a Retail Inventory Control team member you will serve as the primary resource for inventory management merchandise receiving ordering and retail support operations while helping ensure exceptional customer service.

This position is responsible for monitoring and maintaining all aspects of inventory control for the Mercy Hospital St. Louis Gift Shop including ordering receiving inventory management stock accuracy and merchandise organization. The individual in this role will also provide excellent customer service and perform cashiering and retail sales functions. All responsibilities are performed in a manner consistent with Mercys mission values and Service Standards.

Key Responsibilities

Inventory Management & Control

• Maintain accurate inventory records and product data utilizing the Yellow Dog Inventory System.
• Monitor inventory levels and coordinate the ordering of merchandise to ensure appropriate stock availability.
• Perform routine cycle counts and inventory audits to maintain inventory accuracy.
• Investigate and resolve inventory discrepancies shortages overages and receiving issues.
• Maintain inventory integrity through accurate documentation and reporting processes.
• Assist with inventory management and product updates for the Gift Shop website and online sales channels.

Receiving & Merchandise Management

• Receive inspect and process incoming merchandise shipments.
• Verify purchase orders and packing slips for accuracy.
• Identify and document shipping discrepancies damaged goods mis-shipped merchandise and vendor errors.
• Communicate directly with vendors regarding returns replacements credits and inventory concerns.
• Ensure merchandise is properly labeled stocked organized and displayed according to department standards.
• Maintain clean organized and secure storage and stockroom areas.

Customer Service & Retail Support

• Deliver exceptional customer service to patients visitors co-workers and vendors.
• Greet customers and assist with product selection and purchasing decisions.
• Answer incoming telephone calls and respond to customer inquiries professionally and courteously.
• Operate point-of-sale systems and perform a full range of cashiering functions.
• Process sales transactions returns exchanges and gift purchases accurately.
• Support daily retail operations and special promotions as needed.

Compliance & Administrative Responsibilities

• Maintain accurate inventory receiving and retail records.
• Ensure compliance with Mercy policies procedures safety standards and retail best practices.
• Maintain confidentiality and professionalism in all business interactions.
• Assist with department projects and perform other duties as assigned.

Qualifications

Required

• High School Diploma or equivalent.
• Experience with inventory control in a retail environment.
• Basic accounting or inventory reconciliation experience.
• Proficiency with computer systems and Microsoft Office applications.
• Strong organizational problem-solving and time management skills.
• Excellent customer service and communication skills.
• Ability to prioritize multiple tasks and work independently.

Preferred

• Previous experience utilizing the Yellow Dog Inventory System.
• Experience with website inventory management and retail e-commerce support.
• Previous hospital healthcare or gift shop retail experience.

Why Mercy

• Mission-driven organization committed to compassionate care.
• Opportunity to support patients families and co-workers through meaningful service.
• Collaborative and supportive team environment.
• Professional growth and development opportunities.
• Comprehensive benefits package for eligible co-workers.

Join Mercy Hospital St. Louis and help ensure our Gift Shop operates efficiently accurately and with the exceptional service our patients visitors and co-workers have come to expect.