Retail Geo Manager Hybrid
Job Location:
Orlando, FL - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Sensormatic Solutions a division of Johnson Controls we bring together diverse data and insights with our intelligent operating platform to drive improved shopper experiences and retail outcomes. Our innovative solutions (Loss Prevention ShopperTrak and Inventory Intelligence) enhance customer experiences and enable retailers to build seamless streamlined shopping environments.
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you will do The Retail Security Territory Manager is responsible for planning coordinating and overseeing installation and service operations across a defined territory. This role combines hands-on operational leadership with team management subcontractor coordination and customer communication to ensure strong execution compliance and cost control. The territory typically covers 2-3 U.S. states or Canadian provinces and may support approximately 600 installations and 3000 services per year representing about $3.5M in annual revenue. You will report to the Regional Field Operations Manager and lead 8-12 field service technicians while helping maintain a qualified contractor base. Plan coordinate and oversee installation and service operations across the assigned territory. Monitor team workload and optimize resource planning to meet SLA requirements escalating staffing needs to the Regional Manager when needed. Coordinate installation schedules site surveys and subcontractor resources to support timely execution. Supervise van stock within the territory to support first-time fix rates and cost optimization targets. Drive alignment with Sales and Business Operations to support company priorities and customer commitments. Develop and mentor field service technicians and subcontractors through coaching administrative approvals and performance management. Ensure compliance with safety standards installation quality expectations and licensing requirements. Collect and report installation progress service performance and key operational metrics. Support process improvements across the territory and implement changes in line with top-down guidelines. Manage customer communications through preferred channels such as email phone and the customer portal addressing concerns in a timely manner. Monitor scheduling activities resolve escalations promptly and act as the first field escalation point within the territory. Manage installation scope changes risks and issues for smaller installations escalating larger-project issues to the assigned Project Manager when applicable. Oversee permitting and licensing processes including required permits and regulatory compliance for incoming installations. Approve overtime requests and installation cost overruns up to $500 within delegated authority. Maintain a qualified contractor base aligned with procurement guidelines technical capability and availability. Ensure required project deliverables are completed and submitted on time. You will join a field operations team focused on safety customer satisfaction and operational excellence. Johnson Controls offers a competitive benefits package and the opportunity to grow your leadership experience while developing people improving processes and supporting important customer outcomes. If you are ready to lead territory operations with a strong focus on execution and service we encourage you to apply. HIRING SALARY RANGE: $ (Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range we encourage you to apply. To support an efficient and fair hiring process we may use technology assisted tools including artificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details please visit the About Us tab on the Johnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
Manager
About Company
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more
