Retail Agent

JOB DESCRIPTIONNo Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the : Gift Shop Cashier/Clerk/Retail AssociateDepartment: Spa/Joya Spa Shop/DulcineaPurpose: Restock merchandise keep Gift Shop clean and ensure guest to Spa Managers Spa SupervisorsESSENTIAL FUNCTIONS:Must be effective in handling problems in the workplace including anticipating preventing Identifying and solving problems as necessaryMust be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guestsMust be able to work with and understand financial information and data and basic arithmetic functionsMust lead by example remain professional in all situationsApproach all encounters with guests and associates in a friendly service-oriented regular attendance in compliance with Omni standards as required by scheduling which will vary according to the needs of the high standards of personal appearance and grooming which include wearing proper uniform and name tag when comply with Omni standards and regulations to encourage safe and efficient hotel operationsTo be thoroughly acquainted with all technical equipment to fully utilize its capabilities and extend efficient services to hotel guestsTo be thoroughly acquainted with all guest the delivery of all items called for from guest rooms by confirmation with that the lobby public areas are maintained clean and tidy by liaison with Housekeeping DepartmentInteract with other departments to ensure that guest needs are satisfiedSpeak with guests in a friendly warm manner making them feel welcomeAssist with monthly inventoryAdhere to all policies regarding employee purchases and Gift Shop employee purchases Follow proper procedure for all newspaper logs receipts and returnsFollow proper procedure for accepting credit cards and checksFollow proper procedure for HoldsMaintain a cash bankDo not leave merchandise unsecuredVerify guest room number for room chargesTOOLS AND EQUIPMENT:Calculator Register Copy Machine Computer Telephone Time Clock price gun & budget fax machine scale PMS Computer and postage machineWORKING ENVIRONMENT:Interior of hotel in all areas of the hotel.