Restoration Project Manager-NYC Area

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Competitive salary
• Dental insurance

• Provide leadership and oversight for residential and commercial mitigation and restoration operations involving water fire mold and storm damage.
• Ensure all projects comply with SERVPRO operating procedures franchise requirements IICRC standards company policies protocols procedures and safety requirements.
• Oversee mentor and support Project Managers and field personnel to ensure consistency accountability quality and operational excellence.
• Monitor project schedules staffing equipment utilization and resource allocation to maximize efficiency and profitability.
• Conduct regular field visits to monitor project quality employee performance and adherence to company standards.

• Serve as the senior operational leader for all Large Loss events.
• Direct emergency response stabilization mitigation strategy staffing equipment deployment and overall execution of large commercial and catastrophic loss projects.
• Coordinate Project Managers field personnel subcontractors and vendors to ensure rapid mobilization and successful project execution.
• Maintain direct communication with customers insurance adjusters consultants third-party administrators and executive management throughout the duration of Large Loss projects.
• Monitor project budgets timelines documentation production goals and profitability while ensuring compliance with SERVPRO quality standards.

• Oversee compliance with all SERVPRO policies protocols operational procedures and safety requirements.
• Conduct routine job site inspections quality assurance reviews and operational audits.
• Verify that job documentation drying records moisture readings photographs customer authorizations estimates and job files are complete accurate and compliant.
• Ensure adherence to OSHA regulations IICRC standards and SERVPRO Best Practices.
• Identify operational deficiencies and implement corrective action plans.

• Develop and coordinate ongoing training programs for Project Managers Crew Chiefs and technicians.
• Mentor Project Managers and field personnel through regular coaching field evaluations and performance reviews.
• Conduct job site visitations operational reviews and best-practice training.
• Assist with onboarding and developing new Project Managers and restoration personnel.
• Promote a culture of accountability professionalism continuous learning and operational excellence.

• Provide executive oversight of restoration projects from initial loss through final completion.
• Assist Project Managers with complex losses and challenging customer situations.
• Review estimates scopes of work budgets schedules and project profitability.
• Ensure projects are completed on time within budget and in accordance with SERVPRO standards and customer expectations.

• Oversee scheduling of Project Managers field personnel subcontractors equipment and emergency response resources.
• Coordinate staffing to ensure adequate emergency response coverage and operational readiness.
• Manage operational scheduling requirements across multiple offices.
• Participate in management of the monthly on-call rotation and catastrophe response planning.

• Support Project Managers in maintaining strong relationships with homeowners commercial clients insurance adjusters consultants property managers and third-party administrators.
• Assist in resolving escalated customer concerns and complex insurance-related matters.
• Ensure exceptional customer service and communication throughout every phase of the restoration process.

• Minimum of five (5) years of experience leading restoration and mitigation projects.
• Minimum of five (5) years of experience supervising and managing subordinate Project Managers and restoration personnel.
• High school diploma or equivalent required.
• Demonstrated leadership organizational communication coaching and problem-solving skills.
• Broad and in-depth knowledge of water fire mold and storm restoration services and operations.
• Valid drivers license with a clean driving record.

• Associates or Bachelors degree is a plus.
• IICRC Certifications in Water Damage Restoration (WRT) Fire & Smoke Restoration (FSRT) and Applied Microbial Remediation Technician (AMRT Mold) are strongly preferred.
• Experience using Xactimate estimating software.
• PMP Certification is a plus.
• OSHA 30 Certification is a plus.
• Experience managing multiple concurrent restoration projects and teams.

• Competitive salary based on experience.
• Performance-based bonus opportunities.
• Comprehensive benefits package.
• Paid vacation and holidays.
• Vehicle allowance.
• Professional training continuing education and certification opportunities.
• Career advancement with one of the nations leading restoration organizations.
• A collaborative professional and growth-oriented work environment.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.