Restoration Manager
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Job Summary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
Why Servpro of Waco
Were investing in the right people assets and relationships. This role covers a growing multi-county footprint across Waco and north Texas with real room to grow into bigger responsibility and is being led by a Managing Director with four generations of hands-on restoration leadership in Texas.
Our faith shapes how we treat our people and every customer who calls on their worst day. Doing things right not just fast is how we deliver the best service in the industry and the package backs it up: majority-paid health dental and vision insurance a 401(k) match PTO and holidays a company vehicle or allowance and paid certifications and training. Compare it to what your current shop offers.
About the Role
This is a front-line leadership role. You run active restoration projects and the crews performing them and own the outcome customer experience work quality and job profitability.
Servpro operates across two markets with roughly a hundred people between them and more coming. Were growing and building the management layer to grow well not just fast.
Youd sit between the crews and operations leadership with real authority over how work gets scoped scheduled and delivered.
What You Would Do
Own the customer experience and relationship on your projects start to finish.
Respond to new losses evaluate customer needs and convert leads into properly scoped work.
Develop scope of work and review estimates so whats captured matches the loss.
Negotiate scope and pricing with customers adjusters and program administrators.
Schedule crews subcontractors and equipment.
Oversee crew and subcontractor quality stepping into a Supervisor role when needed.
Manage job costs labor consumables equipment and know each projects profitability.
Keep job file documentation accurate; an undocumented job is an unpaid job.
Coach train and review restoration staff and help recruit the next ones.
Enforce safe work practices without exception.
Who We Are Looking For
- 3 years of operations experience including 1 year managing or supervising people.
- Cleaning restoration or construction experience preferred.
- Industry certifications preferred IICRC and estimating in particular. Well help you get what youre missing.
- Judgment to make a call on-site without phoning someone first and the sense to know when to phone someone first.
- Genuine people skills half this job is a customer having a bad week half is a crew that needs to know where they stand.
- Solid written and verbal communication; adjusters read what you write.
- High school diploma or GED required; associates or bachelors degree preferred.
- Valid drivers license and acceptable driving record.
- Willingness to work beyond a standard day when a loss demands it including evenings and weekends.
Why This Role Is Worth a Look
- Real ownership these are your projects and crews not someone elses you administer.
- A defined path upward this role sits directly beneath Restoration Operations Manager and we promote from within.
- Documented structure every role has a written job description and responsibilities sheet.
- Salary based on experience set at posting.
- Full-time MondayFriday with on-call responsibility.
- (Full benefits health dental vision 401(k) PTO vehicle certifications covered above under Why Servpro of Waco.)
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Servpro is an equal opportunity employer. All employment decisions are made without regard to race color religion sex national origin age disability genetic information or any other protected characteristic.
Each Servpro Franchise is Independently Owned and Operated.
Servant Leader Builder LinkedIn
At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.
Required Experience:
Manager
About Company
The best restoration company near you, SERVPRO is available 24 hours for commercial & residential property emergencies like water damage, fire cleanup, mold damage & more.
