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Restoration Claims Coordinator
Job Location:
Job Location:
Skokie, IL - USA
Hourly Salary:
USD 24 - 28
Hourly Salary:
Posted:
20 August 2026 (6 days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
- Competitive salary
ServiceMaster Restoration By Simons is seeking an experienced Restoration Claims Coordinator / Xactimate Specialist to provide remote claims support for our property damage restoration company.
Hands-on experience with Xactimate and Mitigate is required for this position. Candidates should also be familiar with XactAnalysis restoration documentation standards insurance carrier requirements and the property damage claims process.
Who Are We
ServiceMaster Restoration By Simons is a locally owned family-and-woman-owned restoration company based in Skokie IL. We are committed to helping our communities rebuild after a disaster helping businesses get back to work and helping our neighbors restore their homes to pre-loss conditions. Whether dealing with a burst pipe that impacts one home or a natural disaster that impacts the entire community were by our customers side 24/7/365 to restores properties and peace of mind.
ServiceMaster Restoration By Simons is a locally owned family-and-woman-owned restoration company based in Skokie IL. We are committed to helping our communities rebuild after a disaster helping businesses get back to work and helping our neighbors restore their homes to pre-loss conditions. Whether dealing with a burst pipe that impacts one home or a natural disaster that impacts the entire community were by our customers side 24/7/365 to restores properties and peace of mind.
Required Software Experience
Candidates must have:
- Hands-on Xactimate experience REQUIRED
- Hands-on Mitigate experience REQUIRED
- Familiarity with XactAnalysis
- Experience with DASH or comparable restoration management software
- Experience working with insurance carrier portals and/or TPA programs
Applicants without prior Xactimate and Mitigate experience will not be considered.
What Youll Do
The Claims Coordinator will manage assigned restoration claim files and help move them efficiently from production through insurance review billing and payment within the required day 10 time frame.
Responsibilities include:
- Manage assigned water fire smoke mold contents and insurance files
- Review each claim for completeness and identify missing information
- Monitor assigned claims and ensure required tasks are completed within company carrier and TPA deadlines
- Maintain active follow-up so claims do not sit without documented action
- Prepare review and revise Xactimate estimates
- Submit and manage claim information through XactAnalysis
- Review and maintain Mitigate documentation
- Work within DASH and other applicable restoration management platforms
- Communicate professionally with insurance adjusters and carrier representatives
- Follow up on estimates awaiting carrier review or approval
- Prepare and support supplements
- Respond to adjuster requests for documentation
- Review carrier reductions and estimate discrepancies
- Help resolve scope pricing and documentation issues
- Track outstanding invoices and insurance payments
- Maintain detailed claim notes and communication records
- Help move completed jobs through final documentation billing and payment
Photo Organization & Documentation
The Claims Coordinator will also be responsible for maintaining complete organized and submission-ready photo and documentation files.
The Claims Coordinator will also be responsible for maintaining complete organized and submission-ready photo and documentation files.
Responsibilities include:
- Review photos submitted by technicians and project managers
- Organize and label photos by job room area and phase of work
- Upload photos into DASH Mitigate XactAnalysis and applicable carrier or TPA systems
- Confirm photos support the work being estimated and invoiced
- Identify missing or inadequate photographs
- Request additional documentation from the field team when needed
- Organize moisture records drying documentation and equipment logs
- Upload signed authorizations completion documents estimates and invoices
- Maintain clean and organized electronic claim files
- Perform a final quality review before a file is considered complete
Timeliness & Accountability
Completing claim requirements on time is a critical responsibility of this position.
The Claims Coordinator is expected to monitor deadlines complete uploads promptly keep Mitigate and XactAnalysis requirements current follow up consistently with adjusters and prevent files from becoming stagnant.
Delays outside the Claims Coordinators control should be clearly documented with timely follow-up.
A qualifying file must have all applicable photos Mitigate documentation XactAnalysis requirements estimates invoices drying documentation signed documents and communication records completed and organized.
Simply changing a job status to closed does not qualify. The file must be complete accurate organized and timely.
A qualifying file must have all applicable photos Mitigate documentation XactAnalysis requirements estimates invoices drying documentation signed documents and communication records completed and organized.
Simply changing a job status to closed does not qualify. The file must be complete accurate organized and timely.
Why Work With Us
ServiceMaster Restoration By Simons is a locally owned family- and woman-owned restoration company based in Skokie Illinois.
We specialize in water damage restoration fire and smoke cleanup mold remediation contents restoration and specialty cleaning.
We specialize in water damage restoration fire and smoke cleanup mold remediation contents restoration and specialty cleaning.
Compensation: $24.00 - $28.00 per hour
ServiceMaster Restoration By Simons a woman-owned and family-run water and fire damage restoration and specialty cleaning business proudly serves the greater Chicago metropolitan area in Cook Lake and DuPage counties. ServiceMaster Restoration By Simons is the Chicago-area company of choice for commercial and residential disaster restoration re-construction and specialized cleaning. Our expert staff handles large and small insurance losses and works closely with insurance adjusters managers building owners developers homeowners and renters. We are a proud recipient of the 2020 Better Business Bureau Torch Award for marketplace ethics.
This franchise is independently owned and operated by a ServiceMaster Clean franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee and not to The ServiceMaster Company LLC.
Required Experience:
IC
About Company
ServiceMaster Clean is a commercial cleaning company with 65+ years of experience. We set the industry standard for cleaning services.
