Restaurant Supervisor | Hops & Hens

Overview:The Restaurant Supervisor is responsible for overseeing the daily operations of the hotels self-service restaurant(s) with a strong focus on delivering exceptional guest service supporting associates and maintaining a hands-on presence on the floor. This role works closely with management follows established direction and ensures all operations align with brand standards and the chain of :Lead by example in providing outstanding friendly and efficient service to all guests. Actively engage with guests to ensure satisfaction resolve concerns promptly and create a welcoming environment. Monitor dining areas to ensure cleanliness organization and a positive atmosphere at all times. Maintain a visible hands-on presence during service periods assisting associates as needed. Oversee setup food presentation replenishment and cleanliness of all self-service stations. Ensure compliance with food safety sanitation and health regulations. Support smooth flow of service minimizing wait times and addressing operational challenges in real time. Supervise coach and support team members to ensure high performance and engagement. Provide ongoing training guidance and constructive feedback to associates. Foster a positive respectful and team-oriented work environment. Assist in scheduling shift coverage and daily task delegation. Follow directions from Food & Beverage Managers and hotel leadership. Communicate effectively with management regarding operations guest feedback and team performance. Uphold the chain of command ensuring all decisions and escalations are handled appropriately. Participate in meetings briefings and training sessions as required. Ensure adherence to hotel policies brand standards and operational procedures. Monitor inventory levels report shortages and assist with ordering as directed. Maintain safety standards for both guests and associates. Qualifications:Previous experience in food & beverage operations preferably in a hotel or self-service/quick-service environment. Strong commitment to guest service excellence. Hands-on leadership style with the ability to motivate and support a diverse team. Excellent communication and critical thinking skills. Ability to work flexible schedules including weekends and holidays. Knowledge of food safety and sanitation be TABC and Food Handler Certified.