Restaurant Manager
New Haven, CT - USA
Job Summary
The Restaurant Manager must be a hands-on manager working side by side with the team strengthening teamwork and customer service creating an amazing visit for every customer. The food and beverage team will be setting the industry we are seeking a manager with the ability to lead a great team in a fine dining environment.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
PRIMARY RESPONSIBILITIES
- Oversee a team of employees including hiring development scheduling and training
- Ensure high-level of service in all aspects of operations and give each guest a memorable dining experience from start to finish
- Create a service first work environment
- Assure cleanliness of front of the house areas including windows light fixtures and entrance as assigned
- Assign service-related tasks to servers
- Ensure dining tables are properly prepared for service
- Communicate to staff all current menu choices specials and menu deviations or if the kitchen staff is running out of any items
- Assist with special events as needed.
- Adhere to grooming and appearance standards consistently.
- Understand and communicate products and services available at the hotel.
- Follow all company safety and security policies and procedures
- Report accidents injuries and unsafe work conditions to Human Resources
- Ensure team members uniform is neat and professional and grooming standards have been followed
- Maintain confidentiality of proprietary information; protect company assets
- Anticipate and address guests service needs
- Thank guests with genuine appreciation
- Develop and maintain positive working relationships with others
- Comply with quality assurance expectations and standard
Job Requirements
- Minimum of 3-5 years Restaurant Management
- Ability to direct and coordinate the organizations goals and objectives
- Hands on leadership style Able to build coach and develop a team Excellent interpersonal communication skills
- Exceptional customer service and problem-solving skills
- Detail oriented with focus on quality perform all duties as required or requested
- Be willing to work nights weekends and holidays when restaurant is open and based upon the needs of the business.
Physical Demands:
- Stand sit or walk for an extended period of time.
- Move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance.
- Must be able to access and navigate through each department at the hotel.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Required Experience:
Manager