Resource SpecialistConcierge

The Resource Specialist/Concierge serves as a dedicated support for W-2 participants facilitating access to services that promote employment and self-sufficiency. This role bridges the gap between families Financial and Employment Planners (FEPs) and community partners ensuring participants receive timely personalized assistance throughout their W-2 journey.

• Conduct initial assessments to identify participant needs barriers to employment and eligibility for supportive services.
• Assist participants in gathering documentation required for W-2 eligibility and program participation.
• Provide warm handoffs to internal and external service providers ensuring seamless transitions and follow-through.
• Track referral outcomes monitor progress and adjust support strategies to maintain participant engagement.
• Collaborate with FEPs to develop individualized service plans and ensure alignment with employment goals.
• Maintain accurate and timely documentation in accordance with W-2 program standards.
• Identify gaps in community resources and work with the W-2 Program Manager to improve service accessibility.
• Educate participants on available services including childcare transportation housing food assistance and healthcare.
• Uphold confidentiality and comply with all applicable state and federal employment laws including EEOC and ADA requirements.

Qualifications :

Required

• High school diploma or equivalent.
• Minimum of 2 years of experience in social services workforce development or related field.
• Strong interpersonal and communication skills; ability to build rapport with diverse populations.
• Proficiency in Microsoft Office Suite and case management systems.
• Knowledge of local community resources and public assistance programs.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Associate or bachelors degree in human services Social Work or related field.
• Experience working with W-2 or similar employment-focused programs.
• Bilingual (Spanish or Hmong) a plus.

Additional Information :

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM including Equus Workforce Solutions Ross Innovative Employment Solutions Dynamic Workforce Solutions DESI AGELIC and Grant Associates is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status genetic information or any other characteristic protected by applicable federal state or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application interview or selection process please contact

Remote Work :

No

Employment Type :

Full-time