Resource Center Specialist

We Go Beyond:

At Bed Bath & Beyond we believe that everyone should Be You!. Bed Bath & Beyond is a community that upholds a culture of understanding acceptance and respect. We believe a persons individuality traits beliefs and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more inclusive environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.

• Serves as central point of contact for employee requests from all areas of the company (Stores Distribution Centers and Home Office) in the following areas:

• Troubleshoots diagnoses and then documents issues related to systems network and processes
• Uses monitoring systems to analyze network and system status
• Facilitates and follows-up on communication and coordination with other departments for resolution of issues
• Processes end-user systems hardware and software requests across the company
• Ability to quickly react and effectively communicate during the incident management process in a calm and concise manner and lead when necessary
• Detailed logging of all relevant information from each interaction into the ITSM system.
• Maintains POS-related equipment and emergency kits

• Maintains documentation and training for many procedural and technical areas of store operations

• Acting as the subject matter experts to assist in developing and writing instructions and updates to store operating procedures
• Identifies areas of opportunity and provides necessary follow-upcommunication clarification and/or updates to procedures
• Maintains and updates Store Systems troubleshooting and quick reference guides
• Develops topics for the online knowledge base

• Manages email distribution list recipients
• Security-first mindset for internal information and transfers of privileged IT data
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information
• Coordinates and participates in weekly update meetings with other areasStore Systems Information Systems and Training
• Provides training to new Home Office and Distribution Center employees
• Consistently arrives promptly to work the assigned schedule
• Performs other requested tasks and duties as assigned

• Bachelors degree or comparable certification in technology preferred
• At least two years of relevant experience
• Proficient with industry technology including but not limited to Microsoft applications and operating systems MacOS/iOS and Android.
• Proven experience with mainstream ITSM systems such as ServiceNow Remedy etc.
• Proven technical and problem-solving skills
• Based in Dallas/Ft. Worth area
• On-call capacity which includes evenings and weekends on a rotating basis with the Resource Center team
• Ability to work Weekends Saturday and Sunday shifts required
• Ability to travel 5% a year based on the business needs
• Ability to work in a constant state of alertness and a safe manner
• Ability to perform training in the moment for coaching opportunities with subjects related to store systems and processes
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• Knowledge of industry business and passion for following trends in the industry
• Ability to communicate clearly and effectively both orally and in writing at all levels within and outside the organization
• Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
• Flexible with a positive attitude and passion for knowledge
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Possesses focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure
• Makes strategic and effective decisions in the best interest of our customers and our company taking care to objectively process information
• Ability to work within and exemplify The Container Store brand which we describe as matchless fun authentic team-focused and life-changing

Were a passionate group ofcollaborative problem solvers and creative innovators working on cutting-edge building award-winning retail applications (with amazing AR functionality) to creating leading blockchain and machine learning technologies each of us embodies a unique value and contributes a diverse perspective to the team.

• 401k (6% match)

• Flexible Schedules

• Tuition Reimbursement Leadership Development Program & Mentorship Program

• Employee Resource Groups (LatinX Black Employee Network LGBTQIA Womens Network Women In Tech)

• And More

*Benefits vary based on position tenure location and employee election

This position requires you to sit stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending stooping and reaching are also frequently required.

It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race color religion gender national origin disability pregnancy veteran status (including Vietnam era veterans) age sexual orientation gender identity or any other non-job-related characteristic protected by law.

Back to Bed Bath & Beyond Careers