Resort Operations Associate

At Wailea Beach Villas we believe versatility creates opportunity. If you are passionate about hospitality enjoy learning and are looking for a rewarding career with room to grow we invite you to become part of our team as a Full-Time Resort Operations Associate.

TheResortOperationsAssociate is a cross-trained hospitality professional who supports multiple departments throughout Wailea Beach Villas to ensure an exceptional homeowner and guest experience. This dynamic role is designed for individuals who enjoy variety are eager to learn and thrive in a luxuryresortenvironment.

• Deliver exceptional customer service with warmth professionalism and the spirit of aloha.
• Welcome arriving guests and owners assist with departures and provide property orientation.
• Transport luggage groceries packages and personal items safely and efficiently.
• Assist at the Front Desk with guest check-in and check-out issuing keys and wristbands processing payments answering telephones and responding to guest inquiries.
• Support Conciergeoperationsby providing recommendations for activities dining transportation shopping and local attractions.
• Assist Beach & PoolOperationsby setting up guest seating maintaining towel inventories monitoring amenities and ensuring facilities remain clean and welcoming.
• Maintain cleanliness and organization of work areas guest spaces and operational equipment.

• Excellent verbal and written English communication skills are required.
• Strong computer skills including proficiency with Microsoft Office and the ability to quickly learn hospitality software and property management systems.
• Outstanding interpersonal and customer service skills.
• Strong organizational skills with the ability to multitask and prioritize responsibilities.
• Professional appearance and demeanor appropriate for a luxuryresortenvironment.
• Positive attitude strong work ethic and willingness to learn multiple job functions.
• Ability to work independently while contributing as a collaborative member of the team.
• Flexible schedule including weekends holidays evenings and varying shifts based on operational needs.
• Previous hospitality hotelresort customer service or tourism experience is preferred but not required.
• Valid drivers license with an acceptable driving record.
• Able to lift carry push and pull up to 50 pounds on a regular basis.
• Dependable adaptable energetic and genuinely enjoy serving others.