Residential Support Specialist ACCS

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938 BHN has helped individuals families and communities thrive through compassionate high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state we are currently seeking a Support Specialist to join our Adult Community Clinical Services (ACCS) team and help advance our mission of empowering people to live healthier more fulfilling lives.

What We Offer:

• Purpose-Driven Work Make a meaningful impact in the lives of individuals families and communities throughout Western Massachusetts.
• Professional Growth Access ongoing training mentorship career development and advancement opportunities across one of the regions largest behavioral health organizations.
• Supportive Team Culture Join a collaborative workplace guided by our HEART values: Humanity Empowerment Accountability Respect and Teamwork.
• Stability & Opportunity Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits Generous PTO 403(b) educational assistance medical dental vision employee assistance programs and more.
• Certified Great Place to Work Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide direct and indirect person-centered support that promotes safety recovery personal growth independence and community integration for individuals served through Adult Community Clinical Services (ACCS).
• Assist with and monitor activities of daily living personal care household responsibilities meal planning and preparation shopping and other skills that support greater independence.
• Encourage informed decision-making competency self-advocacy dignity and choice while implementing individualized strategies that support ISP/PSTP goals and objectives.
• Monitor individuals health and well-being and assist with medication treatment and administration including required health and medication documentation in accordance with MAP regulations and agency policy.
• Provide crisis intervention and emergency support as needed and promptly communicate changes in health behavior safety or other needs to supervisors and the treatment team.
• Help individuals strengthen social-support networks maintain family and guardian relationships and participate in recreational religious and community activities of their choice.
• Plan and provide meaningful community-based activities and safe timely transportation to appointments shopping errands recreational activities residences and other approved destinations.
• Complete thorough and timely progress notes incident reports medication occurrence reports periodic reviews and other program-specific or time-sensitive documentation.
• Support a safe clean welcoming living environment by preparing nutritious meals and snacks assisting with routine cleaning and maintenance and reporting safety or environmental concerns promptly.
• Complete assigned shift responsibilities including required overnight status calls when applicable; attend supervision meetings and mandatory training; maintain required certifications; and perform other assigned duties.

Who You Are:

• High school diploma or GED required.
• At least six months of experience in human services behavioral health residential services or community-based support preferred; BHN provides role-specific training.
• Commitment to empowerment recovery personal growth human rights dignity choice safety and meaningful community integration for individuals served.
• Ability to establish respectful culturally responsive relationships with individuals from varied backgrounds and support personal-care daily-living and community-based needs professionally.
• Strong interpersonal verbal written observation problem-solving and crisis-response skills.
• Good organization time-management prioritization documentation and follow-through skills including the ability to respond appropriately to urgent needs and frequent interruptions.
• Ability to work collaboratively with individuals families guardians coworkers supervisors and multidisciplinary treatment teams while maintaining confidentiality and professional boundaries.
• Familiarity with internet email word-processing agency communication and electronic documentation systems.
• Valid drivers license and a reliable vehicle available during all working hours required along with the ability to meet BHN transportation requirements.
• Ability to work the assigned essential-staff schedule in homes and community settings and meet the physical requirements of the role including lifting or carrying up to 50 pounds and pushing or pulling up to 100 pounds with or without reasonable accommodation.

We Hire for HEART!

Since 1938 BHN has delivered high-quality culturally responsive behavioral health care building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core valuesHumanity Empowerment Accountability Respect and Teamworkguide how we lead serve and support one another. If youre ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference wed love to hear from you.

Pay Range: $21.00-$24.00

Required Experience:

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