Residential Services Manager (56252)

YSS is looking for a collaborative compassionate and visionary Residential Manager to help lead our Ember Recovery Team.

This is more than a management roleits an opportunity to build something meaningful. Every day youll help create a safe structured and healing environment where youth facing substance use and mental health challenges can find hope build resilience and take meaningful steps toward recovery.

As the Ember Residential Manager youll lead the day-to-day operations of the residential program while supporting coaching and empowering a dedicated team of professionals. Working alongside the Campus Director medical and clinical teams and direct care staff youll help shape a culture where compassion accountability and teamwork go hand in hand.

If youre energized by developing people solving challenges and making a lasting impact youll thrive in this role. Your leadership will help ensure exceptional trauma-informed care while maintaining the high standards that keep our program safe effective and compliant.

What Youll Do...

Lead & Develop Your Team

• Directly supervise coach train and develop the Operations Coordinator Recovery Leads and Day & Overnight Recovery Specialists.
• Partner with the Campus Director on hiring performance evaluations corrective action and employee status changes.
• Develop and manage staff schedules to maintain appropriate staffing levels and required client ratios.
• Participate in the supervisory on-call rotation.

Foster a Safe Healing Environment

• Maintain a clean safe welcoming and therapeutic environment for youth and staff.
• Educate clients on fire health and safety regulations.
• Conduct monthly fire and tornado drills.
• Coordinate facility maintenance by submitting and following up on work orders.

Ensure Operational Excellence

• Ensure compliance with all federal and state confidentiality and privacy regulations as well as licensure certification contract grant and accreditation requirements.
• Oversee client documentation group notes and incident reports to ensure accuracy and timely completion.
• Ensure client records are complete current and audit-ready.
• Monitor program budgets as assigned and manage purchase cards receipts program expenses and supporting documentation.

Support Clinical & Medical Services

• Partner with medical and clinical teams to ensure best-practice trauma-informed care.
• Coordinate with prescribing providers and pharmacies to ensure medications are filled accurately and payment is secured.
• Review medication documentation for accuracy and follow up on discrepancies.
• Ensure medications are stored securely and discontinued medications are disposed of according to policy.

This is not a complete list of the responsibilities of this position. Duties may change at any time.

Who You Are...

Youre a compassionate confident leader who knows how to build strong teams and create a safe supportive environment where youth and staff can thrive. You lead with integrity communicate openly stay organized under pressure and are committed to delivering trauma-informed high-quality care every day.

What We Provide...

We invest in peoplebecause when you thrive so do the communities we serve. At YSS youll find meaningful work strong support and benefits designed for real life.

Supportive Culture & Work Environment

• Supportive leadership team and mission-driven culture
• Flexibility and autonomy in a collaborative environment
• Employee Assistance Program (EAP) for all employees

Health & Wellness Benefits

• Comprehensive health insurance
• Voluntary dental and vision insurance
• Life insurance and long-term disability coverage
• Supplemental accident critical illness and hospital indemnity insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA) options
• Flu shots and mental health support resources

Time Off & Work-Life Balance

• Generous paid time off (4 weeks PTO)
• Paid holidays including a birthday holiday
• Volunteer time off

Financial & Retirement Benefits

• Competitive salary
• Supplemental compensation award
• 403(b) retirement savings plan

Professional & Career Support

• Professional liability insurance coverage
• Public Service Loan Forgiveness (PSLF) qualified employer

We want to create a world where youth are valued and empowered to stand strong. To do this we ask our staff to embrace YSS core values - Commitment Collaboration Compassion Innovation Integrity and a Can Do Spirit.

Required Qualifications - MUST HAVES:

• Bachelors in a human services related field and four (4) years experience which includes direct supervision of multiple employees.
  • OR
• Seven(7) years of experience which includes direct supervision of multiple employees.

PLUS

• Knowledge and understanding of:
  • the needs of young people experiencing addiction and the interventions available to address these need
  • the connection between trauma and substanceuse/abuse.
  • child and youth development
  • group dynamics basic counseling skills and an ability to implement appropriate interventions.
  • the required standards and guidelines for residential care (IDPH HHS DIA CARF etc.)
• Travel including transporting clients is required for this position. For YSS insurance purposes you must:
  • be 21 years of age
  • have a current valid state-issued drivers license and
  • have aclean driving record.

Preferred Qualifications- SHOULD HAVES:

• Experience managing residential facilities.
• Experience with Trauma-Informed Care (TIC) and the ability to implement TIC principles.
• Patient and calm under pressure able to think critically and solve problems in challenging or unexpected situations.
• Able tomediateconflicts de-escalatetense situations and promotehealthy communication.
• Skilled in verbal and non-verbal communication with strong observation listening speaking and writing abilities.
• Proficient in basic computer skills navigating multiple systems and operating in aMicrosoft Windows environment.

TheIDEALCandidate

• Leads by example acting as a role model for residents demonstrating honesty ethical behavior and guiding them through their recovery journey.
• Demonstrates genuine empathycompassion and a strong commitment to the well-being and success of others.
• Brings humility respect and cultural awareness to every interaction.
• Speaks a second language (especially one spoken in our communities).

We Celebrate Your Story...

Have you navigated recovery from addiction mental health challenges trauma or housing instabilityYour lived experience offers a unique compassionate perspective that can inspire real change. By sharing your story and serving as a role model or mentor you can make a meaningful impact in the lives of youth and families.Your journey matters. If youre ready to use it to uplift and empower others we warmly encourage you to apply.

Who We Are...

Were YSSone of Iowas largest and longest-standing nonprofits dedicated to putting kids first. Our mission is simple but powerful: spark hope create opportunity and help young people thrive.

• From life-changing programs to a new 50-acre recovery campus were expanding fast and thinking big. Learn more at .
• We value the unique backgrounds identities and experiences each team member brings. As an Equal Opportunity Employer were committed to building a respectful inclusive and supportive workplace where everyone can grow and succeed.
• YSS is a nicotine-free workplace.

Stay Connected...

We communicate with applicants viaemail- straight from our Paycom system address: .Please check your inbox regularly (and your spam/junk folder just in case).If the message does end up in spam/junk make sure to add to your list of safe may also send you texts if you give us that permission when you apply. Questions Reach us anytime at

Our Hiring Process - Heres What to Expect...

• Apply Submit your application at We review your skills and experience
• Interview Phone video or in-person conversation
• References Well connect with 3 professional references
• Screening Background check driving record check and license verification if required
• Offer If its a match youll receive a formal offer through Paycom