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Residential Coordinator-ACCS


Job Location:

Worcester, MA - USA

Monthly Salary: Not provided by the employer
Posted: 26 August 2026 (10 days ago)
Application Deadline: 23 November 2026
Vacancies: 1 Vacancy

Job Summary

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938 BHN has helped individuals families and communities thrive through compassionate high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state we are currently seeking a Residential Coordinator to join our Adult Community Clinical Supports (ACCS) team and help advance our mission of empowering people to live healthier more fulfilling lives.

What We Offer:

  • Meaningful Impact Provide case management and hands-on leadership that ensures the health safety and well-being of individuals in residential group homes
  • Leadership Role Supervise Residential Support Specialist staff and coordinate services to implement Individual Support Plan (ISP) goals and objectives
  • Dynamic Hands-On Role Oversee medication treatment and administration crisis intervention benefits management and documentation across the residential program
  • Supportive Team Culture Join a team guided by our HEART values: Humanity Empowerment Accountability Respect and Teamwork
  • Comprehensive Benefits Generous PTO 403(b) educational assistance medical dental vision employee assistance programs and more
  • Certified Great Place to Work Work for an organization recognized for creating a positive and engaging employee experience

What You Will Do:

  • Initiate support and ensure quality of life for individuals served through empowerment safety awareness respect and dignity
  • Ensure overall health and well-being of individuals served by participating in Multidisciplinary Team meetings accompanying individuals to medical appointments and arranging follow-up care
  • Oversee all aspects of medication treatment and administration including Health Care Provider Orders Medication Administration Records Current Medication Lists Weekly and Monthly MAP Checklists and Medication Occurrence Reports (MORs) ensuring corrective action from MAP audits occurs
  • Provide crisis intervention and emergency services as needed including serving as a member of the on-call team
  • Act as a primary implementer of strategies to meet ISP goals
  • Take necessary action to protect individuals served in the event of an abuse/neglect complaint and complete required follow-up from internal and external investigations
  • Complete and review documentation within the electronic health record including work prepared by supervisees in a thorough and timely manner
  • Complete program-specific and time-sensitive documents including Health Encounter Forms and Contract Reports and ensure proper review before submission
  • Prepare documentation for the ISP process including annual assessments goals/objectives support strategies and progress summaries as required by BHN and DMH
  • Ensure communication occurs between staff the program outside agencies (including health care providers and pharmacies) and families
  • Recognize and report program-specific safety and maintenance concerns ensuring property is safe and well maintained and ensure fire drills are conducted per the Safety Plan
  • Ensure individuals served receive benefits management support including Social Security health insurance food stamps and housing subsidies
  • Follow agency policies in alignment with DMH Licensing and Certification requirements

Who You Are:

  • High School Diploma or GED plus 3 years relevant experience required OR Associates Degree or equivalent required; Bachelors Degree preferred
  • Minimum of two years experience in human services required; supervisory experience preferred
  • Valid drivers license and reliable car available for all working hours required
  • Committed to individual empowerment and growth human rights and community integration
  • Good organizational skills and excellent interpersonal verbal and written communication skills
  • Familiarity with internet word processing electronic file management and email systems

We Hire for HEART!

Since 1938 BHN has delivered high-quality culturally responsive behavioral health care building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core valuesHumanity Empowerment Accountability Respect and Teamworkguide how we lead serve and support one another. If youre ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference wed love to hear from you.


Required Experience:

IC


About Company

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BHN is a statewide behavioral health provider in Massachusetts helping people facing mental health, substance use, and developmental challenges live full lives.

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