Resident Services Custodian

Job Title: Resident Services Custodian

Reports To: Facilities Manager Dotted-Line Oversight: Health and Social Services Team

FLSA Status: Non-Exempt

Assignment Category Regular full-time

Department: Facilities

Hours per day: 8 hours

Job Purpose

The Resident Services Custodian supports residents in Serving Seniors supportive housing communities by helping maintain clean safe and healthy living environments. This position provides routine and as-needed custodial support in resident units and common areas while also helping residents develop and maintain housekeeping routines that promote independence and successful tenancy. The role is intended to support resident independence and housing stability not replace routine household responsibilities that residents are capable of completing on their own.

Working under the supervision of Facilities and with dotted-line guidance from the Health and Social Services Team the Resident Services Custodian serves older adults who may be transitioning from homelessness or living with challenges related to aging trauma behavioral health conditions hoarding behaviors cognitive impairment substance use physical disabilities frailty or other barriers that affect their ability or willingness to maintain a safe living environment. Using a trauma-informed resident-centered approach the position works with residents and staff to address environmental concerns while preserving resident dignity choice and self-determination.

Who We Are

Established in 1970 Serving Seniors helps San Diego Countys low-income seniors overcome poverty through whole-person wraparound support including meals housing health and social services and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation. Bringing together a range of supportive services under one roof the Senior Wellness Center operates 365 days a year and offers two floors of integrated care including health and social services housing navigation enrichment activities lifelong learning a Cyber Café and linkage to over 25 onsite direct service partners including a senior dental center. Last fiscal year we provided over 1.5 million meals and coordinated services to over 13265 older adults.

Our Mission: Helping seniors in poverty live healthy and fulfilling lives.

Our Vision: All seniors regardless of income are able to thrive engage in their communities lead purposeful lives and have a place they call home.

Our Core Values:

Advocacy - Acknowledging and supporting the needs of older adults at the individual community and policy-level.

Person-Centered - Seeing the whole person providing coordinated support and treating all with dignity and respect.

Integrity Representing the values of honesty trust and transparency within our community.

Compassion & Empathy Approaching our work with a heartfelt desire to better understand and serve.

Impact Measuring and evaluating programs to ensure that for every dollar invested there is a positive impact in the lives of those we serve.

Intentional Involvement Promoting an environment that nurtures differences and allows individuals to be their entire authentic selves.

Top Workplace Award Recipient

Serving Seniors has received the San Diego Union-Tribunes Top Workplaces Award nine out of the ten years the awards program has taken place and most recently for six years in a row from 2019-2025.

Responsibilities

Perform routine and as-needed custodial support in resident units and common areas including cleaning sanitation light organization and related housekeeping tasks.

Provide support in a way that reinforces resident independence. Duties are not intended to replace routine household responsibilities that residents are capable of completing independently; instead the role helps residents learn practice and maintain housekeeping routines while providing additional support when residents are too frail or otherwise unable to complete tasks safely on their own.

Provide hands-on coaching and encouragement to help residents maintain clean safe and functional living spaces.

Support resident skill-building related to housekeeping routines organization sanitation and healthy living practices.

Approach all resident interactions with professionalism patience respect and appropriate boundaries.

Document services resident contacts environmental concerns and follow-up needs accurately and in a timely manner.

Share relevant updates with supervisors and supportive services staff regarding resident engagement unit conditions safety concerns or additional service needs.

Collaborate with case managers housing staff facilities and other team members to support coordinated resident-centered services.

Work collaboratively with the Health and Social Services Team to address environmental concerns that may affect resident health safety or housing stability including hoarding excessive clutter sanitation concerns resistance to cleaning pest activity and other barriers to maintaining a safe living environment.

Follow HSS guidance and agreed-upon resident service plans when behavioral trauma-related cognitive or other personal factors affect the custodial approach or resident engagement.

Participate in case conferences multidisciplinary discussions or coordinated interventions when unit conditions create risks to resident well-being or tenancy.

Help residents transitioning from homelessness establish practical housekeeping routines safe apartment practices and community living expectations.

Observe and promptly communicate concerns such as self-neglect changes in functioning mobility limitations escalating clutter or other conditions requiring follow-up by HSS Facilities property management or housing staff.

Support preparation and follow-up activities related to pest treatment including bed bugs and cockroaches in accordance with agency safety procedures and pest management protocols.

Education and Experience

High school diploma or GED required.

At least one year of work experience demonstrating reliability professionalism and the ability to follow established procedures.

Experience in custodial services housekeeping environmental services residential support hospitality healthcare supportive housing or a related setting preferred.

Experience working with older adults individuals who have experienced homelessness or people living with behavioral health conditions disabilities or substance use challenges preferred.

Valid California Drivers License required.

Knowledge Skills and Abilities

Knowledge of basic custodial practices sanitation standards and safe use of cleaning products chemicals and equipment.

Ability to support residents with housekeeping and independent living routines in a way that preserves choice dignity and self-determination.

Clear respectful communication skills and the ability to build appropriate working relationships with residents and staff.

Ability to identify and report safety maintenance sanitation pest control and resident wellness concerns.

Strong organization follow-through documentation and time management skills.

Ability to adapt to changing priorities while maintaining a calm professional and service-oriented approach.

Commitment to trauma-informed person-centered services that reflect Serving Seniors values of compassion dignity respect and connection.

Ability to work effectively and respectfully with older adults including individuals who have experienced homelessness trauma behavioral health conditions cognitive impairment substance use physical disabilities frailty or hoarding behaviors.

Ability to use trauma-informed harm-reduction and resident-centered engagement approaches when residents are reluctant to accept assistance or when behavioral concerns affect the work.

Ability to balance hands-on custodial assistance with the goal of building resident independence and preserving dignity choice and self-determination.

Ability to remain calm maintain professional boundaries and seek guidance from HSS staff when resident behavior unit conditions or safety concerns require a coordinated response.

Working Conditions

While performing the duties of this job the employee is regularly required to stand walk sit use hands to handle objects or equipment reach with hands and arms and communicate with residents and staff. The employee may be required to bend stoop kneel crouch climb stairs and move throughout occupied resident units common areas offices and supportive housing buildings. The employee must frequently lift push pull or carry up to 30 pounds and may assist with light moving organizing and custodial tasks. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

The employee will work in residential environments that may include clutter strong odors unsanitary conditions and active or suspected pest infestations including cockroaches and bed bugs. Exposure to cleaning products chemicals dust dirt and other sanitation concerns is expected. The employee must use required personal protective equipment follow established safety and pest management procedures and promptly report conditions that cannot be addressed safely within the scope of the position. The employee may also interact with residents experiencing behavioral health trauma-related cognitive substance use or other challenges and must remain calm professional respectful and responsive to guidance from the Health and Social Services Team.

Why our current employees enjoy working for us:

• We offer a comprehensive benefits package. Serving Seniors pays 100% of employees medical & dental coverage. (For employees who qualify for benefits)
• We offer paid holidays and paid time off to all employees
• We offer a floating holiday to all employees
• We offer up to a 3% match on 403(b) retirement plans to all employees
• Weve been voted a best place to work for over five years in San Diego
• We are a stable company with over 50 years of experience
• We have served thousands of older adults throughout San Diego County making a positive impact and providing a higher quality of life to these individuals

Pay : $20 per hr DOE

This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.