Resident Relations Coordinator

Join Our Team at Vitality Living as a Resident Relations Coordinator at our Vitality Living communities in Hudson!â

At Vitality Livingwe aremore than just a place of work;we area vibrant community dedicated to creating meaningful experiences for our residents families and team members. AtVitality everyoneis notonly encouraged to be themselves but celebrated for it! Join us today and bring your individuality along!

This shared position oversees the complete Assisted Living resident onboarding experience from deposit through the first 60 days after move-in (for our Vitality Living Hudson and our Vitality Living Baypoint Village communities.

The Resident Relations Coordinator partners with Sales Nursing Operations and Department Leaders to ensure every resident and family experiences a seamless transition consistent communication and exceptional hospitality. The first 30 days are the highest-touch period followed by continued engagement through Day 60. This role supports Assisted Living residents only.

PRIMARY RESPONSIBILITIES:

• Assume ownership of the move-in process immediately upon receipt of deposit.
• Coordinate all admission paperwork assessments Vital Connections meetings and move-in readiness.
• Maintain a complete move-in binder and onboarding checklist for every resident. (Vital Connections Checklist)
• Serve as the primary liaison between Sales Nursing Operations residents and families.
• Track all onboarding milestones and provide leadership updates.

60-Day Resident Onboarding Program

Days 17: Critical Settling-In Period

• Welcome visit on move-in day and daily resident check-ins.
• Provide two proactive family touchpoints with updates.
• Introduce each resident to 23 residents with similar interests.
• Verify apartment readiness including internet cable/TV phone (if applicable) and maintenance items.
• Coordinate department leader welcome visits and document all follow-up needs.

Days 830

• Conduct weekly resident check-ins and document outcomes.
• Provide family updates as appropriate.
• Encourage participation in activities and dining.
• Ensure department leaders complete scheduled follow-ups.
• Identify and resolve concerns before they escalate.

Days 3160

• Conduct bi-weekly resident check-ins.
• Continue family communication when appropriate.
• Confirm resident engagement and satisfaction.
• Complete a formal 60-day satisfaction review.
• Transition resident to ongoing community engagement.

Operational Coordination

When multiple move-ins occur on the same day the Resident Relations Coordinator will maintain oversight of the onboarding process while coordinating with the Executive Director to assign department leaders to support onboarding tasks. The Executive Director will determine support assignments to ensure every resident receives the same exceptional experience.

Success Measures

• 100% completion of onboarding checklist and required touchpoints.
• Consistent 60-day onboarding experience for every resident.
• Improved resident and family satisfaction.
• Support increased resident retention through proactive engagement.

SKILLS and QUALIFICATIONS:

• Experience in senior living hospitality admissions healthcare or customer service preferred.
• Excellent organizational communication and project management skills.
• Ability to manage multiple priorities across two communities.
• High attention to detail and professionalism.

Some of our benefits include:

• Medical Dental and Vision Insurance
• Generous PTO Plan
• Monthly and quarterly perfect attendance bonuses
• 401k

Job Details:

• Full-Time

Vitality Living is an equal opportunity employer where you can Be You Be Vibrant and Belong.

Required Experience:

IC