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Resident Relations Associate (Residential)

CIM Group

Job Location:

Washington, DC - USA

Hourly Salary: $ 19 - 24

Posted: 29 August 2026 (2 days ago)

Application Deadline: 26 November 2026

Vacancies: 1 Vacancy

Job Summary

ABOUT CIM GROUP:

CIM is a community-focused real estate and infrastructure owner operator lender and developer. Our team of experts works together to identify and create value in real assets benefiting the communities in which we invest. Back in 1994 our three founders focused on projects in Southern California neighborhoods. Today we are a diverse team of 900 employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live work and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering and we strive to make an even greater impact in the years to come. Join us and make an impact today!

POSITION PURPOSE:

The Resident Relations Associate assists in the smooth operation of the property addressing maintenance leasing finance administration and overall customer satisfaction and retention. Responsible for customer service as it pertains to residents and serves as the liaison between the maintenance team and the residents.

ESSENTIAL FUNCTIONS:

Assist the Property Manager in addressing the needs of the property and its residents.
Addresses resident complaints and maintenance requests.
Scheduling appointments for repairs and for meetings with residents.
Prepares correspondence and notices.
Prepares paperwork with respect to resident accounts.
Responsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously.
Assisting with rent increases late payments/collections evictions and the move-in/out process.
Maintain files for residents lease applications deposits etc. and assist in leasing when needed.
Such other tasks or assignments as may be required by management.

SUPERVISORY RESPONSIBILITIES:

None.

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification licenses etc.)

High School Diploma Required.
Prior experience in residential real estate preferred.
Proficient in Microsoft Office especially Excel and Word.
Experience in Yardi or comparable software a plus.
Operate standard office equipment.

KNOWLEDGE SKILLS AND ABILITIES:

Detail oriented deadline driven and ability to manage multiple tasks.
Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility.
Ability to apply common-sense understanding to carry out instructions.
Ability to solve practical problems.
Ability to communicate effectively both written and verbal.
Ability to read and comprehend simple instructions short correspondence and memos.
Ability to write simple correspondence and/or reports.

PERFORMANCE METRICS:

Accuracy in work product.
Timeliness in completion of work product.
Feedback from clients peers customers and other key contacts on effectiveness of the incumbent.

WHAT CIM OFFERS:

At CIM we believe our success stems from our collective efforts and we are committed to providing well-rounded support and resources for our addition to a competitive compensation plan CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits including:

A variety of Medical dental and vision benefit plans
Health Savings Account with a generous employer contribution
Company paid life and disability insurance
401(k) savings plan with company match
Comprehensive paid time off including: vacation days 10 designated holidays sick time and bereavement leave
Up to 16 hours of volunteer time off
Up to 16 weeks of Paid Parental Leave
Ongoing professional development programs
Wellness program including monthly and quarterly prizes
And more!

Actual base salary considers several factors including but not limited to geography job-related knowledgeexperience and budget. The start of the salary range is typically associated with the minimum experience required. The role is considered non-exempt so will be eligible for overtime pay in accordance with federal and state law. At CIM this role has the potential to receive a discretionary bonus in addition to base salary.The anticipated base pay range for the position in Washington DC is$19.23 - $24.04 per hour.

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HOW WE FEEL ABOUT DIVERSITY AND INCLUSION:

At CIM Group we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group.Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

CIM is committed to maintaining the confidentiality and privacy of your personal and financial information. Please click here for our Privacy Policy.

CIM does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid. If you wish to become an approved Agency with CIM or any of its Affiliates please contact a member of the CIM Talent Acquisition Team.

Required Experience:

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