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Reservations Agent
Job Location:
Job Location:
Austin, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
6 September 2026 (5 hours ago)
Posted:
Application Deadline:
4 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Summary: The Reservations Agent is responsible for delivering exceptional guest service while managing reservations for AT&T Hotel and Conference Center. As the first point of contact for many guests this role handles reservation inquiries supports group business and ensures reservation details are accurate and complete prior to arrival.
Essential Duties and Responsibilities:
Essential Duties and Responsibilities:
- Serve as the first point of contact for guests delivering warm professional and personalized service through phone and email communications.
- Respond promptly and professionally to reservation inbox inquiries guest questions concerns and special requests resolving issues when possible and escalating as appropriate.
- Create modify and manage individual and group reservations ensuring all guest information payment details rates and reservation requirements are accurate and complete.
- Maximize revenue opportunities through upselling and recommending appropriate room types packages and hotel offerings.
- Assist the Group Rooms Coordinator with rooming lists routing and billing arrangements and other pre-arrival reservation functions.
- Set up and maintain accurate reservation notes billing instructions and routing to support Front Desk Conference Services Accounting and other hotel departments.
- Communicate hotel policies including cancellation deposit and special event requirements clearly and accurately to guests.
- Remain knowledgeable about hotel inventory rates amenities outlets V.I.P guests local attractions and current hotel events in order to provide accurate information and recommendations.
- Maintain a high level of accuracy attention to detail and efficiency while managing a high volume of calls emails and reservations.
- Perform other duties as assigned
Required Experience:
Junior IC
About Company
The AT&T Hotel and Conference Center is a luxury 4 star hotel of The University of Texas at downtown Austin with fine dining and world-class events. Book now.
