Research Operations Specialist

At AlixPartners we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies their people and the communities they serve. By understanding respecting and honouring the needs of our employees clients and communities AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives policies and practices. We hold ourselves accountable by providing the space for authenticity growth and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees work-life integration. Our hybrid model combines a mix of in-person at an AlixPartners office on Tuesday Wednesday and Thursday with remote working options for Monday and Friday.

What youll do

Working closely with BIC leadership the Business Intelligence Specialist - Operations role will help to manage the various operational processes that exist across the function. The successful candidate will play a central role in developing and executing key operational processes that drive the success of the function evolve our culture and ensure that we provide a seamless service to our internal clients and our team.

The Research Operations Specialist know internally as Business Intelligence Specialist - Operations is a full-time role located in Dallas Texas or Southfield MI and reports to a Business Intelligence Senior Specialist. Paid relocation is not available for this position.

Research Resources

• Administer global BIC research contracts including evaluating renewal needs periodically reviewing usage onboarding new users offboarding departing employees and allocating invoice costs to various Industries and Service Lines within AlixPartners.
• Aid colleagues in implementing new research resources guiding them through the process on their business case (budgets checks approvals demos procurement) to ensure agreement by all parties.
• Serve as a key relationship partner for BIC research and information providers including: day-to-day vendor interactions annual contract and fee negotiations coordinating regular business reviews and update meetings and facilitating user training to maximize resource adoption and value.

Operations

• Maintain and continuously improve core operational processes that support the effective day-to-day functioning of the Business Intelligence Center (BIC). Coordinate and facilitate monthly team meetings and communications administer onboarding activities for new team members and maintain BIC policies procedures and documentation to ensure compliance consistency and effective risk management. Regularly review and update the BIC internal pages (BICHub and Vault) working with members of the Knowledge Management team.

Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities duties or responsibilities.

What youll bring

• Minimum one (1) year of relevant experience professional services environment preferred.
• Bachelors degree highly preferred. Work experience may be considered in lieu of degree.
• Results-oriented with the ability to connect day-to-day activities to broader business objectives prioritize effectively and follow through to deliver timely high-quality outcomes.
• Ability to help surface new ideas
• Effective communication skills both verbal and written in English with the ability to deliver clear messages collaborate effectively within and across teams interpret requirements establish clear objectives build timelines and provide regular updates on progress outcomes and recommendations
• Comfortable leveraging firm-approved AI tools and technology to support day-to-day work efficiencies streamline tasks and enhance productivity.
• Proficiency in various internal and external tools/platforms used to support both research and operations is highly preferred including but not limited to:
• SharePoint (AlixHub internal site)
• External client portals (for new joiners e.g. Gartner Dow Jones BvD LexisNexis)
• Concur (finance/invoicing management system)
• Ironclad/Spring (Procurement/Legal contract database)
• Teams
• ServiceNow (BIC Request/KnowledgeBase for automated e-mail responses)
• Vault (internal BIC contract management SharePoint database)
• Ability to work independently to deliver accurate timely work with professionalism accountability and high attention to detail.
• Excellent time management and organizational skills in managing individual priorities and adapting to changing needs with minimum guidance
• Excellent customer service skills and mindset with the ability to collaborate across teams functions and seniority levels
• Core working hours are generally 8:30 AM 5:30 PM Monday - Friday; willingness to work outside of normal U.S. business hours and as unique projects/needs arise.
• Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
• Must become familiar with and promote and abide by our Core Values as defined by the AlixPartnersCode of Conduct and foster an inclusive environment with people at all levels of an organization.

MUST BE CURRENTLY AUTHORIZED TO WORK IN THE UNITED STATES. NO VISA OR IMMIGRATION SPONSORSHIP FOR THIS ROLE NOW OR IN THE FUTURE. (e.g. H-1B STEM OPT TN etc.)

The firm offers a comprehensive benefits program including health vision dental disability 401K tuition reimbursement identity theft protection and mental wellness support. Employees will also receive a generous paid leave policy including vacation/personal time starting at 5.67 hours per pay period sick time up to 80 hours annually parental leave and twelve holidays.

AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to among other things race color religion sex sexual orientation gender identity national origin age status as a protected veteran or disability. AlixPartners is a proud Gold-level award-winning Veteran Friendly Employer.

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