Representative VIP Services

The Responsibilities:

• Create memorable guest experiences by embodying Ballys Born to Entertain culture and delivering services that exceed expectations.
• Build meaningful relationships with guests through personalized interactions that foster loyalty increase engagement and strengthen long-term player value.
• Uphold all regulatory requirements responsible gaming practices and company policies including the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program.
• Partner with casino hosts and management to identify opportunities for guest growth recognition and enhanced service experiences.
• Curate personalized guest experiences including accommodations dining transportation entertainment and exclusive event arrangements.
• Serve as an ambassador for the Players Club program by promoting its benefits rewards and exclusive experiences to enhance guest engagement and loyalty.
• Maintain accurate patron profiles and player activity within the Casino Management System to support relationship-building and personalized service initiatives.
• Collaborate with team members across the property to deliver seamless service resolve guest concerns and create exceptional entertainment experiences.
• Act as a knowledgeable resource on gaming promotions rewards programs amenities and property offerings to maximize guest enjoyment and satisfaction.
• Support the successful execution of promotions tournaments VIP events and special experiences that drive guest engagement and excitement.
• Perform other duties as assigned.

Compensation:

• Target Rate: $25.30 /hr

Additional Benefits:

• $7 Daily Employee Parking

Physical Demands & Work Environment:

• Regularly required to see talk hear walk and stand
• Frequently required to use hands to handle feel and reach
• Occasionally required to sit or stoop
• Must occasionally lift and or move up to 30 pounds
• Requires visual acuity to perform close-up activities peripheral oversight and distinguish color
• The work environment contains bright lights loud noise and stressful situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Unclear Seniority