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Representative I Revenue Cycle Customer Service

HonorHealth

Job Location:

Phoenix, AZ - USA

Monthly Salary: Not provided by the employer

Posted: 28 August 2026 (11 days ago)

Application Deadline: 25 November 2026

Vacancies: 1 Vacancy

Job Summary

Primary City/State:

Deer Valley - 2500 W Utopia Rd Phoenix AZ 85027

Category:

Billing and Revenue Cycle

Shift:

Day

Department:

Patient Collections-Self Pay

Full time days 50-60 WPM preferred Epic experience preferred

Great care starts with great people. (Like you.)

At HonorHealth youll find something special. From humble beginnings in 1927 to one of Arizonas largest nonprofit healthcare systems our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

Serves as a customer service contact for patients and visitors related to patient liability accounts. Responsible for review updates and collection of self-pay accounts. Greets callers on the phone or digital communication. Reviews all accounts to provide communication to patients on balances due. Provides and expedites clerical and secretarial support for the department as directed. Provides information for financial assistance. The staff member demonstrates sensitivity to the needs care and concerns of patients and their families. The staff member adheres to the network values policies and department operating policies in the course of completing job duties. Pro-actively identifies and provides for the customers needs using appropriate quality service standards identified in the network mission vision and values. Employee has an understanding of insurance benefits and adjudication and terminology.

ESSENTIAL FUNCTIONS

Receives handles and routes revenue cycle phone calls or digital communications. Reviews patients accounts for insurance updates rebills or further insurance/coding review in all service areas. Responsible for collection of patient liability set up/monitor payment plans detailed documentation on accounts and/or explain/offer financial assistance. Provide follow up communication to patients regarding status on accounts needing further review.
Performs a variety of clerical duties including but not limited to scanning mailing updating registration release of information balancing according to established polices. Responsible for communication of problem situations or changes in department flow. Performs other related duties as assigned or requested.
Maintains effective communication with internal and external customers. Participates as a team member in all aspects of department functions. Assists in keeping communications clear between patients family leadership and other team members.

EDUCATION

High School Diploma or GED Required

EXPERIENCE

1 year Healthcare Collections or Customer Service Required
1 year Medical Terminology Preferred and
1 year Medical Insurance Adjudication/Benefit Preferred

LICENSES AND CERTIFICATIONS

Were all in for your career.

Required Experience:

Unclear Seniority

Apply Now

About Company

HonorHealth

HonorHealth is a nonprofit health system with 9 hospitals, and hundreds of primary, specialty and urgent care clinics in the Phoenix metro area. Learn more at

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