Representative, Broker Compensation

Job Posting End Date: October 30

When you join the team at Unum you become part of an organization committed to helping you thrive.

Here we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout lifes moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health Vision Dental Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

And thats just the beginning

With 10000 employees helping more than 39 million people worldwide every role at Unum is meaningful and impacts the lives of our customers. Whether youre directly supporting a growing family or developing online tools to help navigate a difficult loss customers are counting on the combined talents of our entire team. Help us help others and join Team Unum today!

This is commonly the first level of a four-level career path. This advanced front-line service professional role is accountable for service execution of complex compensation tasks as well as critical customer relationship management. This is the point of contact for broker commissions and regulatory and compliance inquiries which directly influence broker relations with the Company. Resolution of complex inquiries will require advanced critical thinking skills and knowledge across all products services and platforms. This role will provide highly responsive service to brokers and field/home office partners to achieve common goals/objectives including enriching broker relationships and servicing new and existing business. Services provided will cover any broker inquiry type for every line of Unum business (contracting through payment of commissions). Communication will be facilitated through different mediums (telephone email written correspondence). The incumbent will retain ownership of coordinating communication back to the customer or broker until the issue is resolved.

Principal Duties and Responsibilities

• Engage in education to continually deepen a broad knowledge base of regulatory and compliance requirements and broker compensation programs across all lines of business
• Responses to inquiries could include but are not limited to the below. Resolution will be reached independently.
  • Researching and resolving broker compensation issues
  • Broker licensing appointing and contracting requirements
  • Regulatory and compliance guidelines
• Will partner with other business areas to reach specific case resolution and prevent future service issues.
• This individual will play a key role in owning regional or office level relationships with Unum sales teams.
• Educate internal and external partners on Broker Compensation practices to equip them with the tools needed for future inquiries.
• Provide clear concise and timely communications back to your customers and/or internal partners
• Serve as a designated resource to provide the highest quality of service for select brokers as well as key internal partners
• Anticipate and deliver on the broker/customers needs.
• Utilize critical thinking to analyze the root cause of an issue and attain full resolution.
• Help identify and drive change initiatives to improve workflows and enhance customer service.
• Provide support to the leadership team on high profile customers and escalated issues
• Collaborate towards meeting team goals that impact the success of departmental objectives
• May perform other duties as assigned including special projects/initiatives

Job Specifications

• Bachelors degree preferred or equivalent relevant experience required
• Customer service professional with experience required
• Strong understanding of the marketplace value of brokers and challenges of plan administrators
• Proven success in demonstrating creative problem solving by being a strategic/forward thinker as well as operating as a consultative partner.
• Ability to examine and make effective decisions with minimal support
• Develop and strengthen relationships with brokers field/home office partners and plan administrators while exemplifying the highest degree of professionalism
• Operate and deliver high quality results in a fast paced and multifaceted service environment with a sense of urgency
• Strong interpersonal conflict resolution and reasoning skills.
• Strong written/verbal communication skills
• Interacts effectively at all levels of the organization adjusting communications for the intended audience.
• Proven ability to work and thrive under pressure managing a complex and high workload while simultaneously changing direction based on modification of business priorities
• Identify and actively contribute to the implementation of continuous improvement opportunities resulting in improved processes efficiencies and overall service
• Displays consistency in accuracy speed and quality of work
• May be required to support extended hours of coverage
• Technical proficiency with the Microsoft Office Suite

#LI-FF1

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Unum and Colonial Life are part of Unum Group a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga TN with international offices in Ireland Poland and the UK Unum also has significant operations in Portland ME and Baton Rouge LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia SC with over 40 field offices nationwide.

Unum is an equal opportunity employer considering all qualified applicants and employees for hiring placement and advancement without regard to a persons race color religion national origin age genetic information military status gender sexual orientation gender identity or expression disability or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description actual pay will be based on skill geographical location and experience.

$40000.00-$75600.00

Additionally Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health vision dental) insurance benefits (short & long-term disability) performance-based incentive plans paid time off and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum