Repair Service Representative

Genesis10 is currently seeking a Repair Service Representative - Remote position with a Global Medical Technology Company. This is a 12 month contract opportunity.

As the Repair Service Representative you will serve as the primary point of contact for all customer and sales representative inquiries regarding repairs. This role involves providing comprehensive information on product details service pricing and available service options while managing a high volume of interactions through a phone queue and email support cases.

Responsibilities:

• Support a phone queue for repair inquiries while multitasking and answering support cases via email
• Provide Repair Estimates to customers to gain their approval or rejection on proceeding with orders
• Advise accounts on ProCare programs during repair approval and pricing confirmation calls
• Work with cross-functional teams to prioritize urgent repair orders
• Maintain meticulous documentation for each order and assist in the teams shared inbox
• Manage repair order intake and repair approvals for assigned regions
• Communicate guidelines and policies effectively with all internal and external customers
• Escalate urgent situations to leadership when necessary
• Enter complaint information in a timely manner for tracking and visibility

Requirements:

• Ability to maintain excellent customer service throughout all interactions
• Timeliness professionalism and genuine care in interactions via phone in person or email
• Strong communication skills to interact with customers Sales Representatives and other field personnel
• Ability to multitask in a fast-paced environment

Pay range: $11.76 - $21.76 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years Genesis10 puts thousands of consultants and employees to work across the United States every year in contract contract-for-hire and permanent placement roles. With more than 300 active clients Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles Genesis10 offers the benefits listed below. If this is a perm-placement opportunity our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients most who have been working with Genesis10 for 5-20 years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced caring recruiting team (more than 7 years of experience on average.)
• Behavioral Health Platform
• Medical Dental Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas NYC SF and Illinois)

For multiple years running Genesis10 has been recognized as a Top Staffing Firm in the U.S. as a Best Company for Work-Life Balance as a Best Company for Career Growth for Diversity and for Leadership amongst others. To learn more and to view all our available career opportunities please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.